Best Western Urban Hôtel - Rococo Restaurant

Great hotel, excellent staff (helpful, attentive, and professional), restaurant worth a visit. Good beer! Thanks to the whole team, I thoroughly enjoyed my stay.

Overall, a decent stay. The hotel is attractive and has some real advantages, particularly the terrace and parking, which are definitely a plus. I especially enjoyed being able to drink my cappuccino on the terrace in the morning. The staff was also friendly. The room is quite small: it does the job for one night, but you quickly feel a bit cramped. The soundproofing is average, as is often the case in this type of establishment. A few details could be improved: providing two bottles of water when there are two of you would be more sensible, and the quality of the towels is rather poor. An important positive point: the presence of a fire escape, which is always reassuring. Overall, a decent experience with a few areas for improvement.

Lunch with partner Wonderbox.

Excellent experience at the Urban Hotel in Lille. The hotel is well located, ideally situated near the city center, making it easy to get around while enjoying a peaceful environment. The setting is modern and pleasant, and the rooms are clean and comfortable. Special mention goes to the service, with a welcoming, professional, and always available team. I highly recommend it for a stay in Lille 👍

The hotel is lovely, in a beautiful, tastefully renovated building. The rooms are small but comfortable and practical. The staff are friendly and accommodating.

I was very disappointed with my stay at the Best Western Lille Urban Hotel. Between the noisy neighbors who kept up until 1 a.m., the glue holding the baseboards and sticking to our clothes, the shower that leaked all over the bathroom after only two minutes, the dirty dishes in the hot drinks service upon arrival, and the unusable parking lot, my experience at the hotel was negative. My experience at the hotel was entirely negative.

I had a wonderful 3-day stay at the Urban Hotel in Lille during Series Mania. From the moment I arrived, I received a very warm welcome from a friendly, professional, and always available team, which immediately put me at ease. The hotel's location is truly ideal: close to the city center and easily accessible, perfect for enjoying the city and attending the various events without any hassle. Breakfast is also a real highlight, with a varied selection and high-quality products, a great way to start the day before exploring Lille or attending screenings. Finally, the service was impeccable throughout my stay, with constant attention paid to the guests. You can feel a genuine desire to do things well and make the experience enjoyable. I highly recommend this hotel for a stay in Lille!

I had the pleasure of staying at this hotel for three nights while attending the Series Mania festival, and everything went perfectly from start to finish. The welcome was truly excellent: a warm, helpful, and very professional team, which immediately put me at ease after a busy day. The room was immaculate, very clean, comfortable, and perfectly equipped—a real haven for relaxing during the festival. I also enjoyed the breakfast, which was delicious, with a good selection and high-quality products. The location is also a real plus: whether on foot or by car, everything is easily accessible, especially the city center and the festival venues, which made the stay even more enjoyable. A huge thank you for this experience; I loved staying here for a few days and I highly recommend it! ✨

Very nice hotel, pleasant and professional staff, reasonable prices, but the neighborhood is a little unsafe.