Hôtel Carlton Lille
Guests frequently praise the hotel's warm welcome and friendly, attentive staff, with specific mentions of Franck and Perrine for their excellent service. However, some reviewers note that the rooms, while clean, could benefit from updating and can be noisy.
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Marion is amazing
I travel regularly and meet many hospitality professionals, but Franck is undoubtedly among the best. His welcome is impeccable, warm, sincere, and truly elegant. He embodies excellence in service and the art of hospitality. A huge thank you for this exceptional experience.
Very nice hotel on the Grand Place opposite the opera! Magnificent view at night! Very warm welcome, top-notch service, the Privilege room is simply magical with a delicious breakfast buffet!
⭐⭐⭐⭐⭐ A huge thank you for your exceptional welcome! From the moment we arrived, we were greeted with a smile, great kindness, and professionalism. You took the time to chat with us and make us feel at ease, which was very much appreciated. For my birthday, you also had the thoughtful touch of offering to store our cake for us, a gesture that touched us deeply. Your good humor and welcoming nature make all the difference. Thank you for this wonderful first impression and for your kindness. Franck Looking forward to seeing you again!
Special mention for the massages!
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Last updated on 15 August 2026