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Castello City Hotel

Google (1694) 4.0

Tripadvisor (821) 3.8

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What reviewers say

Visitors praise the hotel's convenient location, friendly and helpful staff, and the breakfast with its sea view. However, multiple guests report uncomfortable beds and noise issues from street-facing rooms due to poor sound insulation. Some also mention rooms not being as clean as expected.

/ 100

GayOut Score

G4.0 🦉3.8

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Address

Leof. 62 Martiron 1, Iraklio 713 04, Greece

📞

Phone

281 025 1212

🌐

Website

www.castellocity.com

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About this place Castello City Hotel

Located in the heart of Heraklion, Castello City Hotel provides an inclusive and welcoming base for your Cretan adventures. This city hotel boasts a convenient position, putting shops and restaurants within easy reach, and is a short walk from the city center. Guests appreciate the friendly and helpful staff, with special mentions for their warm mood and excellent service, particularly during breakfast. The hotel offers amenities like wifi, air conditioning, a hotel pool, and a gym, making it suitable for year-round visits. Breakfast is often highlighted, especially the option to enjoy it with a sea view from the roof. While many visitors report positive experiences, finding the quality excellent for the price and enjoying the pleasant climate and direct communication, some guests have noted issues with uncomfortable bedding and mattresses. Rooms facing the street can be subject to noise from traffic, impacting rest for some. A few have also mentioned rooms not meeting expectations for cleanliness. Despite these points, the hotel's prime location and the positive interactions with staff contribute to a generally pleasant and welcoming atmosphere for all travelers.

Features

Gay-friendly (straight venue) Air conditioning WiFi Year-round Pool Gym Free breakfast

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Community Reviews

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Google Reviews

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4.0

★★★★★

1,694 reviews

Based on 1,694 Google reviews.

jac moonen Jun 2026

★★★★★

Emma Jun 2026

★★★★★

Spent 1 night here as my flight was cancelled. 10 minutes drive from Heraklion airport. Reception took about 10 minutes to check in. The triple room was clean, basic with 3 single beds, which were super comfy and it included a fridge with tea & coffee facilities. Air con was a bit hit & miss. There was a balcony with a street view which was very busy & noisy. Convenience stall opposite open till late with lots of cheap snacks & drink options. Breakfast was great. 7am to 10.30am. A good variety of hot and cold food served in a lovely Roof top setting, with amazing sea views. Check out at 11am Ideally located with a bus stop opposite for buses running frequently to Heraklion airport, they accept cash too, its about €2.30.

רינה בקשי Jun 2026

★★★★★

We only needed the room for a few hours before leaving for the airport, they gave us the room at a slightly discounted price. The clerk was super nice! Nice room, clean, comfortable beds, small fridge, kettle, sea view room, tiny balcony, walk-in shower. Really nice.

Muhammed Sajawal Jun 2026

★★★★★

Jakub Jun 2026

★★★★★

A very good hotel with a buffet breakfast on the top floor overlooking the sea. It has everything you need, including coffee, tea, a kettle, and a bottle of water. Great.