ALEXA OLD TOWN
Visitors praise the Alexa Old Town for its great location and hassle-free check-in process. However, many complain about a lack of privacy due to missing curtains, a non-existent on-site reception, and issues with room maintenance and broken amenities.
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Verified by GoogleBased on 542 Google reviews.
Great location, hassle-free check-in. Standard rooms at a good price.
The room had no curtains, so there was absolutely no privacy — people walking into the hotel could see directly into the room. There was also no reception on-site, and the so-called “remote reception” was completely unhelpful.
Complete fraud and embezzlement of money! I had to cancel the reservation, but the hotel categorically refused to refund the money, justifying that the system automatically sent the door codes. Nowadays, electronic codes are changed with one click of a button per second! This is just a pathetic excuse to avoid refunding money for a service not rendered. No humanity and flexibility. I strongly do not recommend booking rooms here if you do not want to lose money due to their greed
The hotel is shabby. The rooms under the roof are old and run-down. The lamps above the bed didn't work. One lamp flickered briefly when touched. Very dangerous. The television was also broken. The bathroom looked like it had been relics from the last century. No breakfast. No service. Contact only via email. Parking in front of the building is outrageously expensive. It fits right in with the dreadful surroundings.
Good location, easy check-in, some pluses
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Last updated on 9 August 2026