Grotthuss Hotel
Guests praise the Grotthuss Hotel for its beautiful, spacious rooms, often highlighting suites and old-world charm, and appreciate the friendly, helpful staff and good location. However, multiple visitors report issues with unresponsive staff, particularly outside of business hours, and problems with room cleaning and basic amenities like kettles.
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There are no employees or manager at hotel after 5pm. The garden courtyard turns into a wine bar at 5pm, I was sitting in the courtyard at 4:45 and told by the wine server to go find a park outside somewhere.that I was not welcome to sit there. Not cool
We had a very nice room. Thanks to the free upgrade, we had been given a suite.
Lovely and spacious room for three. We got the T. Grotthuss suite. The staff was friendly and helpful. Breakfast was good. We also got take away breakfast for the last morning as we left so early. Nice and quiet location. The only downside was that the drain in the bath was really slow, but it didn't affect the shower. The water was warm and had good pressure.
This is an old-school hotel. The interior (including our room) is beautiful. If you are looking for modern style and conveniences, this place is not for you. However, if you enjoy old European charm, this place will certainly fit the bill. It is within walking distance of most everything in the Old Town area. Please be advised the facility does not have an elevator and therefore it may not be accessible for some folks with mobility issues.
A very nice hotel, well located near the airport (accessible by bus) and the city center. The staff is responsive and friendly.
Several issues; First minor - no kettle/tea bags in room, only coffee machine fair enough. Second, room phone called reception several times, no answer, went down to reception, asked for additional pillows as 1 each provided too thin/small. Stated 30-40mins will bring up. Waited an hour, no sign, called back, no answer, went to reception 2 different occasions and nobody to be seen. Called the hotel number from mobile and wow they answered, brought up within 2mins same person that spoke to initial. Thirds and most infuriating - Breakfast room far too small, turned up, took our room number and let us see what they clearly knew, ALL seats taken, back handed comment from staff go wait in reception..no? Why should we go elsewhere when we know for a fact your wouldn't hold a table for next in line, nobody was managing it. No apologies or customer service stating for example "a table will be free in X time", just not interested. Asked for another location to sit, to another member of staff, not interested saying its full only. Waited additional 40 minutes with others waiting longer behind us for a table to become free, no much selection of food being refreshed, down to the basics. Very very poor, stop overbooking breakfast or manage it better for PAYING guests. Brought up at check out, Sorry its our fault. We know, and nothing refunded, no complementary. Outside which is no control to hotel but perhaps better sound proofing, main road cobbles VERY noisey with cars speeding along at all hours, we were on first floor.
We really wanted to stay in these initially attractive apartments, but unfortunately, the administrator's rude tone (sending us to read the instructions in a much ruder format and hanging up the phone) not only discouraged us, but also ruined our evening.
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Last updated on 8 August 2026