Premier Inn London Brentford hotel
Many visitors praise the friendly and helpful staff, particularly singling out Jenny and Sorina for their excellent service and warm attitudes, and find the hotel to be good value with comfortable rooms. However, some guests have experienced issues with staff communication and language barriers during check-in, slow dinner service, and problems with room maintenance such as broken showers or damp towels.
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We stay in Premier Inn quite regularly when we travel because we get a good value for money. The hotel was in a good location and the car parking was spacious. We were checked in by a gentleman named Bibek and his service was exceptional. He was very knowledgeable about the city and helped us to make our travel arrangements to our destination. We will definitely stay here when we travel to London again!
Didn’t stay at the hotel for this occasion, reviewing the restaurant. Lady staff SORINA was a bliss to talk to. Made sure we’re enjoying the food and if we needed more assistance.
Bog standard
We waited almost 2 hours for our food... and no free drinks were offered or anything else. Bad service
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Last updated on 5 August 2026