The Drayton Court Hotel, Ealing
Visitors praise the Drayton Court Hotel for its comfortable accommodation, friendly and helpful staff, and excellent breakfast. However, a common complaint is that service, particularly for food orders, can be very slow and poorly managed when the venue is busy.
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The accommodation was comfortable and thoughtful, the service was superb, the breakfast was plentiful and delicious, the transportation was convenient, and pets were allowed. I will definitely come again next time!
Great pub with great atmosphere but the wait time for food is diabolical....sat in the garden and ordered a pizza two hours ago. To be told we're busy when the table opposite...who arrived and ordered after us... has managed to scoff down four pizzas. Update: Asked a second time about the pizzas and the downstairs bar staff were very apologetic and compensated us accordingly.
Did my baby shower here and we brought decorations and the staff was so amazing, and kind. Amazing athmosphere and space as well :)
Yummy vegan food
Maisie and Toby were really helpful and they should be managing the place!! 100% recommended
This was my second visit, and unfortunately the issues outweighed the positives. The large outdoor area is genuinely nice and has real potential — but the service simply can’t cope when it gets busy. Orders were slow and poorly managed both times. At £18 for a burger, the standard needs to be far higher than this. The customer service was poor, to say the least, and there was a clear inability to keep up with customers. Little details let it down too: wooden forks alongside a random mix of plastic and proper glassware felt cheap and inconsistent for the prices being charged. They really need to sort out their customer service and get the basics right.
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Dernière mise à jour le 5 août 2026