Holiday Inn Edmonton South - Evario Events by IHG

I had a disappointing experience with the service. I believe the staff member’s name was Maria. I asked her for water glasses, but they never arrived. She never came back to check on our table, and the service felt very inattentive and disrespectful. I hope this feedback helps improve the customer experience in the future.

Great place with friendly staff very clean and priced reasonably!

Absolute nightmare booking agents at their location. Book through a 3rd party and avoid using their actual staff.

The hotel was not to bad, checked in and the staff was nice. I waited while my dad checked in but it took them a VERY long time to get his card through. Our room was clean but not very spacious. The walls were very thin. I had been in the same hotel as my basketball team and the boys team was being very loud and I could hear them so clearly. And how did I know it was them? Well, they had a replay of a lakers game on full blast. The chair was very loud with creaking noises and uncomfortable. My bed was comfortable but could use a lot more blankets because I almost froze to death. On that note, the thermostat was broken and I had tried to turn it up and down but nothing happened. Like literally every other hotel, not enough towels. The breakfast was very fancy! I will not lie it looked very above my expectations but did not taste the best. Even though the food was on a heater and constantly being replaced it was not good. The eggs were cold and they tasted like grass. The sausages were flavourless even though they were sitting in flavouring and looked very good. The one good food there was probably the French toast! Legendary…! The thing that frustrated me a little bit was that the staff the second morning almost didn’t let me have breakfast!!! You have to get a coupon from the front desk for breakfast and give it to the lady inside the restaurant. The first morning the lady gave me the coupon, my room number on it and all and I ate fruit because like I said, cold. The second day the two women at the front desk had told me my room didn’t pay for it!!! This is becoming a longer review than I expected but this is the second last thing. The pool was big but the one disappointment was that there was no hot tub! Lots of towels outside the door and the shower was in the perfect location but it was right next to the pool and the drain was clogged so it made the poolside very slippery. The location is nice, lots of places around, me and my friends took a 5 minute walk to Starbucks, subway and Tim Hortons! Would recommend if you are willing to put up with cold food and slippery pool decks 😂

good