Maison d'hôtes Villa Dubois

I recently posted a decent Expedia review of our experience at Villa Dubois, however, things have gone drastically downhill since. First of all, I have not received my $300 deposit back and have been entirely ghosted by Villa Dubois with no reason why. Our first night there, we noticed a dent at the bottom of the door so I immediately took a picture of it and sent it to both Expedia and Villa Dubois to confirm it was already there prior to our arrival. If I'm being blamed for that, I literally have the receipts of the report. Secondly, OUR CAR WAS STOLEN from right outside Villa Dubois. We walked outside on the morning we were leaving and all there was was shattered glass and two E-bikes the thieves left in place. When we alerted the contact number for Villa Dubois, they offered absolutely zero help. They have a camera facing the street and couldn't be bothered to assist the police in any way whatsoever. This place is an absolute sham and I discourage anyone from booking with them, even if it seems cost-effective. I have sent multiple Venmo requests for the $300, which have gone ignored our been denied, so I know they're seeing them. At this rate, I have no choice but to move forward with a lawyer, as I refuse to let Villa Dubois do this to any other guests.

Title (choose one): Unsafe, Misleading, and Unresponsive – A Terrifying Experience at Villa Dubouis Guest House & Warning: Unsafe and Uninhabitable Stay – Villa Dubouis Guest House, Chicago Review: I want to share my experience so that other travelers don’t go through the same terrifying situation I did. I booked a stay at Villa Dubouis Guest House in Chicago through Expedia for October 24–25 and October 26–27, 2025. When I arrived around 10:00 p.m., I discovered the property was located in a dark, unsafe, and desolate neighborhood — completely different from what was advertised online. There was no front desk, no lights, no visible staff or security, and the place looked abandoned. I tried calling and texting the phone number posted on the door multiple times, but no one ever answered. Even my Uber driver warned me that it was not a safe area and refused to leave me there alone. I was left stranded late at night in a neighborhood that clearly posed a safety risk. I had no choice but to leave immediately and find another hotel at my own expense. What’s even more disappointing is that after reporting everything to Expedia, they denied my refund request, claiming the property refused to honor it — despite the fact that I never even had access to my room and was never greeted or assisted by anyone. This is not about canceling a reservation — I arrived, I was there, and there was no way to safely check in or stay. Villa Dubouis Guest House misrepresents its safety and accessibility, and Expedia’s handling of the situation has been extremely disappointing. I hope my review prevents other travelers — especially women traveling alone — from experiencing what I went through.

“Absolutely loved my stay! The space was comfortable, immaculate, and had a welcoming vibe. The hosts were friendly and went out of their way to make everything perfect. I would happily stay here again!”

Had a fantastic stay! The home was spotless, cozy, and beautifully kept. The hosts were warm and attentive, making everything easy and enjoyable. I’d definitely come back again!

Accidentally booked and won’t give refund horrible customer service as well!

Don't use this place as i am fighting to get my money back for a refund after reading all the reviews I'm not sending my deposit because i am supposed to check in tomorrow and i feel like i just got scammed out of $300 for the room for a weekend let along the $500 they are requesting that I send to check in

I booked my stay as I was driving to Chicago and I received a very detailed explanation of the check in process that was easy to follow once I got to the right location (there isn’t just one). I initially thought the deposit was high but I thought about the city and all that could possibly happen and so I let it be. It was promptly returned to me with no hassle so that’s even more relieving. The place was clean, cute and well maintained in my opinion. Omg and I had parking :) it’s street parking but still right by the house which is lovely! I will be staying here again in the future!

Wonderful stay! The place was clean, comfortable, and welcoming. The hosts were great and made our visit extra special. Highly recommend!! Very close to the Wrigley field to enjoy a game!!

I had a 7-day stay at Villa Dubois Guesthouse and it was fantastic. Excellent customer service, very clean, and a super friendly atmosphere. Very well located and quiet. I would definitely stay again!

Came to Chicago for a concert and stayed at the guest house for one night. Everything was fantastic! Check-in was a breeze, the place was spotless, and the staff was incredibly friendly and helpful. I would definitely recommend this place to anyone visiting the city.

I stayed at Villa Dubois Guest House for a few nights and really enjoyed it. My room was spotless and felt cozy, the whole house was quiet, and check-in was super easy. The host stayed in touch and made sure I had everything I needed. I’d definitely book here again next time I’m in Chicago.

Terrible management company. Will try to scam you outside of booking apps after you make a reservation, telling you (after you already book) that you need to Venmo them a $300 deposit in order for them to give you access codes. Nobody on site. The cheap price is not worth the risk of not having a place to stay. Look anywhere else.