Sheraton Mesa Hotel at Wrigleyville West

I don’t normally feel like writing reviews, but I had to do it for this Sheraton hotel. The experience was above and beyond my expectations. There are three names I’d like to point out to be the best employees I’ve ever came across throughout the hotel experience. Front desk: Justin He was like a superhero, and he didn’t let up one bit. There was at least 5 of us trying to check in, because we used third party apps. Apparently none of the third party apps sent over virtual cards for our check ins. Just handled it with calls, resolving problems and checking people at the same time. He made the process effortless and worked so well to solve problems immediately. I can’t express enough how professional this man was. He was awesome and by far best at what he did. Best costumer care I’ve ever dealt with. Thank you Justin. Align: this man had the best positive attitude just like Justin and he made us feel so welcome and accommodating to the needs we had. Great attitude and overall very happy pleasant person. House keeping: maria. Phenomenal person who works so hard and seems like she did everything. Thank you three for making such a wonderful experience for me and my wife. You all deserve the best gratitude and great job Sheraton, you have the best employees ever.

I was very disappointed with my stay. From the moment I arrived, the service was poor. They say no charge for dogs on their website and charged me for my dog? Also despite carrying multiple heavy bags, several employees stood on their phones and watched without offering any assistance while coming and going. The room itself was in unacceptable condition. The bathroom door frame was severely damaged and peeling, the shower drain was dirty, the chair and carpet had visible stains, and the walls were covered in scuffs and streaks. The view overlooked rooftop HVAC equipment instead of anything remotely pleasant. The biggest frustration was getting ready for a friend’s wedding. The mirror light didn’t work, making it difficult to get ready on time. These are basic maintenance issues that should have been addressed before the room was assigned. Overall, the room felt poorly maintained and the customer service was indifferent. For the price paid, I expected a clean, functional room and attentive staff, but unfortunately this stay fell well below expectations.

Poor Service!!! My family, along with three other families, recently stayed at the Sheraton Mesa Hotel at Wrigleyville West. We booked this trip in mid-December to get away from Chicago in the winter and attend Chicago Cubs Spring Training games at Sloan Park, which is conveniently located directly across the street from the hotel. We booked directly through the hotel’s website. The reservation process was straightforward, and the booking confirmation clearly stated that our stay included continental breakfast for all guests and free onsite parking. Check-in is listed as 3:00 PM. We arrived early and submitted an early check-in request through the hotel’s app, fully understanding that rooms may not be available before that time. However, even at 3:00 PM, our rooms were still not ready, and we did not receive access until close to 4:00 PM. This lack of readiness at the stated check-in time set a poor tone from the start. At the front desk, we were asked whether we had “pre-registered,” which was confusing given that we had already submitted our request through the app. Since our rooms were not ready, we checked our bags. After checking our bags, we asked about parking and were informed that we needed to pay for daily parking through an app. This directly contradicted our reservation, which clearly stated free parking. At that point, we had no practical alternative but to pay. Within minutes of arriving, we were already dealing with conflicting information and unexpected charges. The issues continued with breakfast. Our reservation included a continental breakfast, but there was no signage or communication indicating where it was located. We were directed to La Plancha Grill inside the hotel. Each morning, there was no continental breakfast available, and no staff present when we arrived. After waiting approximately 10 minutes, someone would eventually come out from the back and inform us that there was no continental option, despite what had been advertised and included in our reservation. While our vouchers were accepted for ordering from the menu, service was consistently slow and disorganized. Coffee and water service took an excessive amount of time, and we observed multiple guests entering the restaurant looking for the advertised continental breakfast, only to leave frustrated due to the lack of staff and clarity. The pool area itself was well maintained, but service again fell short. On several days, there was no pool bar staff available at the listed opening time, requiring guests to go inside to place and pick up orders. This is not consistent with the advertised poolside service. In addition, towels were often unavailable at opening, and trash bins were frequently overflowing and not attended to in a timely manner. One family in our group experienced an issue with their room door, which could not be properly secured. There was no maintenance staff available to address the problem, and the front desk was unable to provide a clear resolution or timeline for repair. This raised both service and safety concerns. Having experience in the hospitality industry, we found the overall level of service at this hotel to be well below expected standards. Staff were difficult to locate, communication was inconsistent, and basic operational elements appeared poorly managed. After returning home, I spoke with another guest who had stayed at the hotel during the same time. When asked about their experience, their response was simply: “What service?” That accurately reflects our experience as well. Unless proximity to Sloan Park is your only priority, I would strongly recommend considering other accommodations. If you do choose to stay here, be aware that the level of service may not meet expectations.

We’ve had these reservations for about 7 months. We picked this hotel because of the proximity to the Copper State Brew Festival. After the festival, we checked in and met our friends, who were holding a table for 8, in the Sports Bar. We specifically were there to see Seahawks vs 49ers playoff game. Hotel was full, playoffs were happening, and there was a festival across the street. The friend who got the table originally had attended the beer festival, but actually did not enjoy the festival because she wasn’t feeling well. She’d left, checked into hotel, rested and returned to festival. She had a very minimal amount of beer. We checked in and met our friends at the table. Our other couples followed. When my friend, who was staying at this hotel, ordered another drink, she was asked if she’d been at festival. She answered truthfully. Yes. She was then informed she was cut off. Of the 8 of us, she’d had the very least. I think because she had a wristband on and had ordered two vodka cranberries that she had had enough, when in reality, she had had the very least and was staying in the hotel. We are all in our 60s and 70s and retired. Ironically, I use to work for Sheraton. When I heard someone at our table was cut off, I didn’t know who they were talking about. Turns out she was right next to me. It was unbelievable. I think she was cut off because she had a festival wristband on and assumptions were made that we had already had too much, which was not the case at all. In the meantime, the service was terrible. Understaffed? NFL playoffs, sold out hotel, festival across the street? One bartender? Our server was stretched thin. When Shannon, the manager, came over to address the situation, she supported her bartender, of course; however she couldn’t explain the situation. Bartenders call, I never saw him, so I’m not sure how he was determining that my friend should be cut off. We had ordered additional food, but when manager showed up, she said the table was cut off. They must’ve been understaffed. It was a fiasco and it seems unbelievable. No one will believe that 8 senior citizens staying at the hotel got kicked out because the person who had had the least amount was cut off. All I can think of is the bartender had had a recent experience where he overserved and he was accountable. He wasn’t letting that happen again. No judgment was used.

Avoid at all costs… I’ve stayed at this location several times over the last decade and NEVER AGAIN. Nothing has been updated. Broken tiles, crooked light fixtures, furniture that is beyond the normal Sheraton standard. The TV doesn’t have a timer option (it’s 2026), hot water is nonexistent regardless of time of day. If you enjoy the constant slamming of doors, frat house furniture and cold showers - this is the place for you. I suspect with the Cubs Spring Training site literally onsite, they couldn’t care less about repeat business or reviews. Their onsite options are understaffed and underwhelming. Couldn’t get a bottle of water in the lounge or even try to redeem vouchers for breakfast. Drive a few miles west into Tempe - you’ll be glad you did!

My room was spacious, clean, and comfortable. I loved the location of the hotel near a small park and lake, places to eat, and only 12 minutes from the airport. The breakfast was not free, but I preferred ordering from the menu and having an affordable breakfast with healthy ingredients. The pools were sizable, and the lobby was pretty, and the welcoming staff were helpful!

This was an amazing venue for a business meeting. There were several clean comfortable large meeting rooms that were elegantly decorated. There were several food / restaurant choices that were all delicious. The pool and outdoor spaces were incredible clean and gorgeous. The staff at every corner were all so sweet kind and helpful. We were located within a short walk from the cubs stadium in Mesa. I can’t wait to have a chance to come back.

Average stay at an average Sheraton. Prices between May and Nov are okay-limited and lacking menu in full service restaurant. Carpeting in rooms could be cleaned, not just vacuumed.

My husband and I spent the night here last Saturday. We had an event going on close by and I had to be at the airport the next morning, so we thought, why not. It's a nice place to stay, we have stayed there another time or two years ago and it was lovely! We were rather disappointed this time. Everything from the shower that had standing water the was slow draining and an awful tile job to the TV and the phone not working to the $41.00 beer with a shot. We were not pleased. When my husband gasped at the price of the drink the bartender said sorry, they didn't set the prices. When we asked what was going on the with TV they couldn't say, but someone was going to come fix it (and never did). We were up bright and early Sunday morning and went for a lovely stroll around the lake, after that we went to the pool. The pool area was a mess, towels and debris everywhere, two of the hot tubs weren't working and the one that was working had missing plaster and the tiles looked like they hadn't been cleaned since I don't know when. We were told that the hotel would soon be undergoing a renovation, I don't think it can happen soon enough.

Been a long time since I gave out 1 star. This is one of the nastiest unclean hotels I have ever stayed at. Piss on walls and floor. Shower full of black mold and god knows what else. Carpet is stained and sticks to your feet. Don’t touch the furniture! Bed is worn out. Good note is staff was amazing. Everyone smiled and was happy to help. Marriott needs to deflag this hotel.