Holiday Inn Express Wilmington North - Brandywine by IHG

We had a truly amazing time here at this place and the surrounding areas Highly recommend this hotel

Had to cancel our stay due my wife’s emergency surgery. We wrote an email to their GM asking if we could have credits to stay another time to see my wife’s daughter after she recovers (we understood we were not entitled to a refund) and he just said no. We emailed IHG executives of the GM’s poor handling of the situation and they agreed that our request was fair and copied the GM on the response to honor our request. No response for months. We emailed the IHG executives and the GM again asking for an update with only a credit for 1 free night on points, we had booked 6. We lost a lot of money, but they lost an IHG member too. We will never stay at an IHG hotel again. Do not count on this GM or IHG to assist you with any issues when you try to travel to use their hotels to see family. Just greedy and rude, kept the money and we got nothing.

Right off the highway, close to many food options, nice breakfast, friendly service

Simple but comfy, want especially good but the only reason I have three stars is because there was no bathroom door

I had a really pleasant stay at Holiday Inn Express Wilmington North - Brandywine. The room was clean, comfortable, and well-maintained, making it easy to relax after a long day. The staff were friendly and helpful, and the overall service felt smooth and efficient. Its convenient location made getting around the area simple, which added to a great overall experience.

All Saturday thru midnight the door to the stairs open and slammed shut liberally shaking my door loudly. Management spoke to them once and than give up. I was left with my choice but to leave. The front desk gave an off the cuff sorry. I recommend avoiding this location. There is a Holiday Inn 15 minutes down the road towards West Chester they respect guests needs.

Just so so. Rooms are clean but cramped, no pool, breakfast isn’t great when compared to other Holiday Inn Express locations.

My wife and I had a great time at the hotel. The staff was great and it is close to plenty of restaurants, etc.

Best hotel stay since Disney. Holiday inn express Wilmington Quick check in. Quiet environment Clean rooms. Comfy beds ( a bit on the soft side). A quiet and uninterrupted nights sleep! Coffee was real coffee. Not the fake sludge most places use. Breakfast had cold and hot options and actually had healthy options.

I had an excellent stay. The room was clean, comfortable, and well-appointed. The front desk staff were professional, quick to help, and pleasant. I also appreciated the availability of complimentary hot coffee in the lobby around the clock. Although the desk lamp in the room was not functioning, it was a minor issue for me.

This was overall a confusing experience. The base hotel seems nice (good decor, no structural issues/damage), but the random signs plastered everywhere make it feel like a convenience store. Our room was set up very strangely - no fridge, sink in the hallway, TV shoved in corner. I also have concerns that they did not thoroughly clean our room after the last guest, as there was still a tissue stuck in the peephole. The begging for tips at breakfast is interesting (see picture) given that I did not interact with any human there, they didn’t have proper plates, and the kitchen staff was blasting music. The food was alright, and there was a decent selection.