Hôtel Ô Suites Laval

Ive tried calling this place multiple times, no answer. When they finally answered, no one understood English - I Tried to adjust some details on my itinerary but they kept replying in French. Customer service was horrible, if hotels are open to travelers , I would expect staff to atleast know how to speak English. Thanks

The hotel was fine but my entire experience was ruined when myself and others had to wait 30 minutes for the girl at the front desk to come back. She went to have a cigarette break and left her phone in the office. Called, knocked, no way to reach her. Just saw her phone ringing at the front desk over and over. I just drove 8 hours and was exhausted, absolutely unacceptable to have to wait so long. I’m sure there are plenty of moments when nobody is waiting for her where she could’ve gone for a break. I travel here once a month for work and I’ll make sure to never book a stay here again.

DO NOT BOOK THIS HOTEL! It's actually a motel. If they could rent by the hour, they would. That what goes on at that hotel.

Great for the price but no smart TV

I had a wonderful stay at this hotel. The rooms were clean, comfortable, and well-maintained. The staff was incredibly friendly and always ready to help with anything I needed. The location was perfect, close to restaurants and attractions, which made everything very convenient. Check-in and check-out were smooth and quick, and the overall atmosphere of the hotel was relaxing and welcoming. I highly recommend this hotel to anyone looking for a comfortable and enjoyable stay. I will definitely come back again

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Horrible experience. Don't be fooled by the photos that give the illusion of a reliable hotel. The rooms are not soundproof at all. We were terrified by another guest who screamed for hours. We even wanted to leave in the middle of the night, but we were too afraid to go out for our safety. We suddenly understood the bulletproof glass in the reception area. Not to mention that the neighborhood where it's located seems unsafe. Only one positive point: the cleanliness is reasonably acceptable, and the mattresses have bed bug-proof covers. Without that, we wouldn't have stayed.

I’m extremely disappointed with the service. The staff were not only helpful but also rude disrespectful in their attitude. This kind of behaviour is unacceptable and ruined my overall experience, also they charge you for hotel once you get there they give you motel and if you say something right away they call the police that time you can’t do anything about it. I would not recommend staying here based on the service alone. Customer service needs serious improvement.

No soundproofing whatsoever; we had to sleep with the noise of a fan and the TV. We could hear absolutely everything that was happening in the hallway and in the neighboring rooms, including mattresses hitting the wall, doors slamming, people talking, etc. Avoid this area; we were approached by strange people at 7 pm while waiting for our Uber. The room is nice and the price is good, but there are flashing lights, the whirlpool motor starts on its own, etc.