Kind Clinic LGBTQ+ Organizations in Austin – GayOut Guide
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Kind Clinic

Google (151) 4.6
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What reviewers say

Visitors consistently praise the Kind Clinic staff for being kind, professional, helpful, and creating a welcoming environment. However, some reviewers report significant issues with administrative staff and medical billing, particularly concerning private commercial health insurance.

92
/ 100
GayOut Score
G4.6
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Address
2800 S I-35 Frontage Rd, Austin, TX 78704
🌐
Website
kindclinic.org

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About this place Kind Clinic

Kind Clinic is a full-service sexual-health and wellness clinic and a program of the nonprofit Texas Health Action, providing PrEP and PEP access, STI testing and treatment, HIV testing and gender-affirming care to Central Texans, often at low or no cost. With locations serving the Austin area, it is a key LGBTQ+ health resource for the city's queer and trans communities.

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Google Reviews

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4.6
151 reviews

Based on 151 Google reviews.

Trevor Arnold
Trevor Arnold Aug 2026

Life savers as always <3 Super kind staff!

abbagail rosenquist
abbagail rosenquist Aug 2026
Junior Chavez
Junior Chavez Jul 2026

Excellent service from all the staff, they are very friendly and helpful.

Jimmy Waters
Jimmy Waters Jul 2026
holly genovese
holly genovese Jun 2026
Antonio Singleton
Antonio Singleton Jun 2026

If you have private commercial health insurance, stay far away from this clinic. Their administrative staff is completely incompetent at basic medical billing. They sat on my insurance card for six months, took lazy shortcuts by dumping me into an 'uninsured' program without my knowledge, and caused a dangerous two-week lapse in my daily PrEP medication. When they finally tried to fix it, they botched the paperwork so badly it got immediately denied by my insurance, and then tried to force me to fill out a confusing 5-page financial welfare application demanding my personal tax returns. They silently cancel appointments via a glitchy portal without calling your phone, and their providers are condescending when you question their lapses. I finally walked out, demanded to be removed from their system, and switched to MISTR. Avoid the headache and use a professional telehealth service instead. To kind clinic: do NOT message me under this review and do NOT try to contact me anymore. I literally told you Thursday IN the clinic and to the provider on your faulty portal that I will no longer be using your services. It’s Tuesday and your people are STILL messaging me about being denied for something you all should have taken care of in the first place with having insurance . I’m done with you and your terrible communication.

Holly Edwards
Holly Edwards Jun 2026

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Last updated on 19 September 2026

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