The GEM Museum Suites Evanston
Visitors frequently praise the GEM Museum Suites for its excellent location, friendly and helpful staff, and outstanding cook-to-order breakfast. However, some guests have reported significant issues such as being given keys to occupied rooms, non-functional amenities like AC and TV remotes, and tiny towels. The layout of the converted assisted living facility is also noted as being a bit odd by some.
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Wonderful full breakfast!! Service great…. Ambiance lovely!!
Andrea goes out of her way to make sure everyone is taken care of and happy. She does her job at an Elite level with genuine joy. Her joy and smile are contagious making your experience the best!
Andrea is the GOAT at breakfast. Always asking if you need anything and more than happy to help also very polite. Give her a raise !
Perfect! Thank you!
We were given an occupied room upon for arrival which was not good. None of the TVs worked. Remotes all had none working batteries so couldn’t adjust room temperature. Weird bathrooms, seems like an elder care facility not a hotel. Bath towels tiny. Won’t stay here again.
Wonderful breakfast experience, the server was very nice and attentive. She provided everything I needed in a timely fashion and was very plesent. She deserves a raise
Rooms seemed bigger in advertisement, nice quality though. Really solid amenities with great service! Particularly the BreakFast staff.
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Last updated on 3 September 2026