The Pavilion at Fire Island Pines

Not good. Unfriendly staff, especially Mike. No room service at all. Minimum of cleaning being done (dust and sand under the beds). "Free breakfast is "eggs only at the weekends". "Cappuccino machine "for staff only". Filthy furnishings. Non-guests lounging around all times of the day. Front gate left open. It says in their revue that "everyone who stays with us is treated like a special guest"? From our experience guests are treated as an inconvenience. Certainly would not recommend. But with so little competition in the Pines I suppose they can get away with it.

Fire island is absolutely beautiful and this house is well kept with spacious rooms, quiet environment (during the week), and good amenities (pool, towels, chairs and umbrella for the beach). What ruins it is the staff. The manager on site (Mike C) is really not welcoming. He is rude to customers, condescending when they ask questions, barely saying hi and overall very abrasive in his answers. It’s such a pity for a hotel that charges >$300 a night. And for a place who could get a 5 star review, his attitude makes it a 1 star. Shame.

The Pines is fun and a little crazy on a weekend, but you want a little sanity where you stay (or at least I do). This boutique guest house is beautiful, peaceful, and upscale. The vibe is super friendly, the pool deck is very large and chill, and the rooms are bright, with modern bathrooms. You can tell walking in that it's professionally run - it's clean, well maintained and has nice touches - at night the whole place is lit nicely and takes on a romantic feel. It's a wonderful place to stay on the island

Another amazing stay at the Madison the last week of Sept until Oct 1 , thank you Mike & Mark for the hospitality and having our room-Garden B ready in advance of check in. We even missed our ferry and Mike text to see if everything was ok. We met some really nice folks at b-fast and by the pool thru out our stay...highly recommend the Madison- staff, location by the dock and steps away from beach.

When we arrived at The Madison Fire Island Pines, Brian welcomed us, showed us our room and leaflet with information about the house and the island. We won’t hear his voice anymore during the week. The house was in a deplorable state : peeling paint, mold. On the rooftop, broken armchairs, full ashtrays, damaged balustrade (dangerous). Outdoors : the pool is not maintained, the garden seems to be abandoned, hot tub out of order. Room : the room hasn’t been cleaned during the week. You have to pay extra fee if you want you your room to be cleaned or to it yourself (incredible when you pay 500$ per night). Breakfast : eggs only during the weekend. No granola from the second day and no yogurt from the third day. Mike who is supposed to serve breakfast doesn’t wish you good morning, is almost agressive when he serves you especially when you ask for extra coffee. Staff is really unfriendly. This opinion is shared by other guests with whom we talked several times. This house still has guests thanks to is place and its former reputation. One single tip : never get there.

This place is definitely riding on past glory. The staff are cold at best. A smile and a “good morning” would be nice. For the price, poly cotton sheets and no room cleaning is below par. We had to empty our own trash and collect cups. The breakfast is nothing, yes it’s only a continental breakfast but half the items aren’t available. The cleanliness of the place is poor ( windows, ac unit, French doors filthy). Really not worth the money and to reiterate, the manager is so unfreindly he shouldn’t be in this job.

Although I could not book The Madison, Mike, was so responsive and answered all my questions about the accommodations. He gave pointers as to activities at The Pines and how to get around. Not only did he email me, he also called and clarified some outstanding issues. I hope to be able to stay at The Madison very soon. If their rooms are as lovely as Mike - I’m sure everyone will enjoy a stay there!! That is my unsolicited opinion. KK

Lincoln was primarily the one who took very good care of me for the duration of my stay. He was helpful with making my stay comfortable, and also with pointing out excellent restaurants and bars to go to. The room was clean and comfortable and the atmosphere was so clam and pleasant that I really felt far away from home. Will definitely return!

Loved this place, the setup, the people, and the vibe. Mike (the general manager) and Lincoln and the staff are kind and welcoming. Continental breakfast each morning, the third-level sun/star-gazing deck, and the heated swimming pool were all definite perks of the experience. My husband and I will be back and look forward to it!

The Madison was everything. A warm welcome from Mike and Lincoln who truly give meaning to hospitality and professionalism. Immediate responses to questions and needs were provided and solution driven. Vaccination Required (for now). Memorial Day Weekend didn't promise sunshine, just rain...and rain it did!! In spite, a quiet and fab weekend away was had! And, lucky me, left feeling the warmth and caring of these two special people who said not to worry that my friends couldn't make it... that, I would have fun and not feel alone. Relaxed at the long communal table, met the guests passing through...all super friendly while waiting for my room. Toured the property admiring how tasteful, well organized and maintained everything was with many special seating areas to enjoy. Loved the private home feeling you get yet you have privacy...the rooftop deck with overlook of large well lit pool and view of the jacuzzi which you pass as you enter property down the winding treelined lit path...very sexy. Garden area w/grill was perfect for some steaks a few of us grabbed one night from the market nearby and had a nice dinner and conversation at the communal table. Mike whipped up a fresh breakfast each day as conversation with other seasonal repeat guests was rampant and fun. The ferry, restaurants, market and retail stores all 5 minutes in one direction and the beach 5 minutes opposite...what more could you ask for! Such a beautiful guest house that felt like home well after I left...leaving was difficult. I told Mike, "the Madison B, cozy corner king, with its modern simplicity and fab linens will be requested again and again by me!! He laughed and said, "we have other nice ones too", I replied, "ok, ok, ok" maybe I'll cheat on my favorite room and try them ALL!!