Red Roof Inn Chicago - Joliet
Many guests praise the exceptional and helpful front desk staff, noting easy check-in and good local recommendations. However, several reviewers report issues with room cleanliness, maintenance problems like loose outlets and broken tub plugs, and even pest problems.
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Super solid stay. Check in was easy and quick, which is always a huge plus. Room was clean, bed was comfortable, and I actually got a great night's sleep without any noise. Can’t ask for much more at this price point.
The front desk staff was exceptional. They gave us great local restaurant recommendations and accommodated a late check-out
Awesome 🥰
I was here for couple weeks. Let me tell you my stay here was wonderful! I stayed in a superior room and it had everything I needed. My room was always kept clean and fresh. The cleaning ladies do an amazing job. On the day I checked in your front desk staff allowed me to check in early at no extra charge and that really helped me out as I had to get ready and head out to a work meeting. You guys are doing things right! I will definitely keep coming back!
Would not go there again if they gave me a week free Dirty, 1 towel, no plug for the tub and that's what we wanted was a tub. Couldn't use it. The desk told us they could not do anything till morning. Talk to the manager. We were from a different state with our granddaughter and we needed a ambulance and they would not call one. No phones in the room. They dirtiest place i e ever been in. Would NOT recommend it to anyone for no reason. Slum bag place. People were rude and manager was just as rude as his employees.
I wish i didnt have to leave because the customer service was amazing front desk did his job. The young guy was polite and patient with me ,he was not rude in any way, and thats great character! help as much as they could but unfortunately the room are horrible I could not stay i was not satisfied. Do to i need comfort for a long stay. The room are very old and out dated i could not use the draws paint was peeling and I definitely see bugs. They say they are in the middle of remodeling. I would definitely return when it's finished. But treating you customer with dignity and respect is half the battle.
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