DoubleTree by Hilton Lansing
Many visitors praise the friendly and helpful staff, with some highlighting excellent valet service and clean rooms. However, common complaints include outdated facilities needing a remodel, issues with amenities like pillows and the pool being unavailable, and some negative experiences with customer service and billing.
Hotels near DoubleTree by Hilton Lansing
via Stay22About this place DoubleTree by Hilton Lansing
Features
Insider Tips
Community Reviews
Write a ReviewGoogle Reviews
Verified by GoogleBased on 325 Google reviews.
Excellent room, comfort, and service!
Went to this hotel for a school trip to the Michigan Thespian festival 2 years in a row. In the first year I attended, a student found bed bugs in their room and they got a replacement room with no apologies or explanations. In the second year, my group found a dead roach in our toilet and we were NOT permitted to move rooms or given any explanation. AC was also broken.
Update on 08 June 2026: The hotel responded to my review and provided a credit for the $15 erroneous breakfast charge. I have therefore revised the rating to 4 stars. This was a great stay (3 nights) and I had no complaints until checkout (that's the reason for the 3-star review). The accommodations were great and the breakfast was of a decent quality and great value. As a Hilton Gold member, I am eligible for a $15 daily credit on food. It's a good thing I requested a copy of my folio. I noticed that I had been charged for one day's breakfast and no credit had been applied. When I pointed this out to the front desk associate, she said a refund of $15 would be provided. I left and a week later was disappointed to see that no $15 credit was refunded for the error. It is not a huge amount but causes one to wonder if this is just a sneaky trick to rake in a few extra bucks from unsuspecting guests. Please verify your bill before check-out.
Awesome, nice room... convenient location.
Inconvenient
TripAdvisor
Powered by TripAdvisor
Write a Review
Share your experience to help other LGBTQ+ travelers
Suggest an Edit — DoubleTree by Hilton Lansing
Last updated on 13 August 2026