Kimpton Hotel Monaco Philadelphia
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I went to Philly for my cousins wedding & it was the worst experience I have ever had in a hotel industry. I was traveling with my 2 year old & new born. My flight was delayed & so was the car service. I missed to call the hotel to advise I was arriving late & upon my arrival I was advised my room was canceled as I was a no show & they could not check me in until 3am. Yet, no one called for curtesy prior to canceling. Just to give me the same room I had booked that they “cancelled”. Then they told me I had to wait in the lobby until the system came back up at 3am. It was 2am. I was expected to stay in the lobby waiting with my kids. When I asked if they had filtered water to give my newborn a bottle of formula they charged me $8 for a water bottle. Disney world doesn’t even charge that. Then I asked where I can buy a water bottle. Shocker no where. She couldn’t even give me a complementary water bottle for the inconvenience & seeing my two kids yelling & crying from exhaustion of the trip. The lady at the front desk didn’t even make eye contact & was rude. Horrible customer service to make the customer feel welcome. I would suggest training on reading the room & accommodations. I wasn’t asking for anything free I was paying a pretty penny for the stay. When I called the hotel prior to our stay. I told them I was renting a car if they had parking they said yes but didn’t mention the valet price per night. Surprise! The room was clean but the newborn crib was a pack & play with a hard mat (no padding). None of this was communicated. For the amount of money they charge to stay a night the lack of accommodation & communication was disappointing. I would not recommend this hotel ever.
Comfortable and well located
An absolutely flawless stay! From the moment I arrived, the staff was incredibly welcoming, friendly, and attentive to every detail! The service at Hotel Monaco is unmatched; the concierge, Roshid, went above and beyond to ensure a perfect long weekend. The room was immaculate, spacious and luxurious. The location is spectacular, offering breathtaking views, and easy access to the best parts of the city! Thank you to the entire team at Hotel Monaco for an unforgettable trip! Highly recommend this property for anyone seeking a true five star experience!
Very clean. Great location if you're interested in the historical sites! Walking distance to everything. Staff was friendly
I always have a good time when I come to this hotel. The rooms are clean and everyone is very helpful. I recommend this hotel to anyone coming to Philly and I can't wait to return. Thank you to Consuela and Roshid for always making the hotel feel like home. ~ Khanh and Zhen
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Last updated on 3 August 2026