Residence Inn by Marriott Los Angeles Torrance/Redondo Beach

The rooms are condominium-style, and while it varies depending on the room, mine had two floors, two bedrooms, and two bathrooms—it felt almost too good for just a one-night stay for one person. There's also a fully equipped kitchen (though no condiments, etc.). It's perfect for families staying for multiple nights.

I stayed for 8 days. The facilities and rooms are old, but they were very clean, and all the staff—front desk, housekeepers, breakfast staff, etc.—seemed to be working very hard, which was great. The breakfast menu changed daily throughout the week. On the 8th day, it was the same as the first day. There was one day when the orange juice was very weak, so I hope they can standardize the taste. The laundry room was clean, but the coin return button on the washing machine didn't work, so be careful when using it. It was unclear when room cleaning would be available. I think I was confused because I stayed for more than a week. It would be good if they informed long-term guests about the cleaning service dates at check-in. I called the front desk to request cleaning and towel changes, and although it took some time, they provided the service. Thank you.

Booked my room over a month ago for two nights. I had a conference across the street. Came there that night, and they said “we do not have any rooms available”. Even though I already paid fully for two nights. They sent me down the street to a Sonesta hotel, which was disgusting. I didn’t even have pillows in my room. I’m not sure how you can have a room fully booked for over a month and all of a sudden the room disappears. So instead of being able to walk to the conference, I had to Uber. Completely ruined my experience. Then I had to harass them to get my money back for the two nights I prepaid for. I called three different times to speak with a manager who was constantly unavailable. The associate at the front desk said they “did not have the authority” to provide me a refund because prepaid rooms are usually nonrefundable. Which was confusing to me, because they canceled my room and sent me to another hotel. So while completely inconveniencing my trip, they told me to continue to call back. But again, I was at a conference and could not continue to call them for my money back for the room that THEY canceled. I even told them I was getting on a flight in a few hours. Still no phone call back. Had to dispute the charge with my bank. Poor Customer Service. Terrible experience. If I can help it, I will never stay at a Marriott again.

Stayed here while visiting family. The location is awesome and 10-15 mins from the beach and walking distance to the mall and food places. The room areas are spread out. The pool and outdoor seating area is at the front of the hotel area right behind the lobby and breakfast eating area. There is a 26 parking fee per night so be prepared. Overall the outdoors area is well kept and maintained. The rooms themselves could be updated. Pretty basic on the bathrooms and carpets in the room- which need an update. The beds were comfortable and we slept well. The breakfast area had several eating areas where you could sit so it wasn’t over crowded- both indoor, outdoor, and upstairs. Lots of options and selections to choose from. On Sunday morning just before 8 the gardeners started up their clean up and trimming with loud equipment which was a bummer. Also we are elite Marriott members and we’re not acknowledged for it at all. The girl at check in seemed like she was just trying to get us in and on to the next person. Overall, great location but the rooms need to be revamped and look as nice as the lobby/ kitchen/ and pool area.

Our stay was very pleasant. Antoinette (Front Desk Clerk) was SUPER professional and sweet. My spouse and I didn’t have a reservation but she was accommodating. VERY clean and quiet. Next time I come in town we will stay here again

Nice people!

l am a frequent guest of this brand, and I absolutely love staying in their penthouse suites. 💗They provide more than enough room for my family of five, allowing everyone to have their own space. The property was spotless, and our room was pristine and incredibly comfortable. Furthermore, the staff was wonderful-genuinely helpful and happy to assist. It's an excellent choice whether you're traveling solo or with the whole family.

I had a very disappointing experience with this hotel’s booking and cancellation process. I made a reservation on March 30 for two members of my team and canceled it the same day, only 1–2 hours later, around 5:00 PM California time. According to the cancellation policy shown on their website, no charge should apply if canceled before 11:59 PM that same day. Despite this, I was still charged for the reservation. What has been even more frustrating is the lack of response. I have called multiple times, tried to reach the manager directly, and left several voicemail messages, but no one has returned my calls or helped resolve the issue. This is extremely disappointing, especially when the written policy clearly states otherwise.

Stayed for a week here and Enzo was very helpful!

I was locked out of my room after paying the deposit for a week and was told there was an issue with my card. After confirming they had my correct phone number, and that no attempts to contact me were made, I was finally let back into my room after paying an increased room rate. I did not know that they could run scams at these hotels, but I'm kind of impressed. UPDATE: After charging 2 separate cards, they let me go to my room. Called me 5 minutes later, saying the new card had also declined. Instead of admitting it was an issue with their system, I had to charge a 3rd card to be able to continue staying here and have access to my belongings. Don't stay here, the ladies running the front desk are less than apologetic and snapped back at me. I hope I get to stay in my room tonight without having to use a 4th card, for a business trip.

Great area, it was my first time flying and so far it's simply a dream – superb accommodation, superb breakfast, superb surroundings, simply a dream!