QT Sydney

Been here a few times and the service is not great. Do they hate their jobs? Customer service was very disappointing. The bar looks very cute but receptionist and door people make me question staying here. Which is a bummer as it looks cute (the ground floor).

Andrew was assisting me on the phone and I must say he is such a great asset to this hotel! Even though the hotel was having electrical issues, he assisted me so thoroughly and with genuine care, and found me and my friend accomodation during one of the busiest times of the year. Such good representation for the hotel, and can not wait to stay there eventually!

Update: Stayed another time here for business. The service was always a differentiator for this hotel, however, this time, I was disappointed when I asked if a late checkout is available. The staff at the reception seemed clearly annoyed and said very unkindly "I can only give you up to 12PM." I didn't beg for a late check-out. It was very unpleasant. I could not be bothered to complain about her poor service, but I will consider other hotels first. Also, the room wasn't too great that the only view was a meeting room in the next building and I could hear water pipe sounds very often regardless of time. Stayed three times over a few years with the most recent stay this week. The staffs are always very pleasant and unique (in good ways), and it feels nice they greet or even ask how's my stay when I bump into them in the corridor. The room is full of character and spacious. One of the big reasons why I choose QT is for their deep bath. Will come back here when I visit Sydney again.

Stayed at QT Sydney for 3 nights recently, booked through Qantas. Overall was really happy with the hotel, though would not recommend room including breakfast- just not worth the extra cost for what you get. What we loved: the included welcome drinks - the Pinot noir was great, the funky decor, elevator music and vibe, Staff generally friendly and helpful, duvet! not the flimsy sheet and blanket most hotel have), Dyson hair dryer!, free movies (my daughter found a couple kid friendly ones she really liked), and the Bath tub! So comfy and luxurious to have a few baths over our stay. The not so great: breakfast- got the higher priced room with it included- what a let down. Very small servings, few choices. Considering many great hotel have a buffet breakfast included for similar cost when added into the room I though the hot drink, juice and small breakfast option just was not a good value- I walked out a bit hungry still. My daughter didn't like any of the options available. Also, while the minibar looked great, there weren't any prices listed and QR code link didn't help. We avoided because realised probably huge mark up on the items. Finally there is no privacy into the bathroom- the glass display cabinet separating the room and bathroom doesn't provide privacy. I stayed with my daughter so wasn't a huge deal but might not suit everyone.

A great hotel next to QVB and near Town Hall. A very unique look to the lobby but the rooms were super modern, spacious and luxury type. The staff were excellent, friendly and professional. A bit annoying that only 1 elevator was working out of the 3. Made it extremely difficult when it was packed with lots of people waiting especially on the ground floor where it doubles as a restaurant/cafe/bar. The car park is a bit misleading since there's literally one right next to the hotel which you'd assume it's that, but no, the car park is on the opposite side which is about a 10 min walk away. Overall, a great place to stay.

The waitress of Gowings bar was super attentive and made my experience so amazing! I was so lucky to have her

The best of best hotel I ever stayed. I have traveled quite a bit and stayed all different hotel in different cities. And this is one of top one. Room, service and location were perfect for me. I will definitely stay again if I travel to Sydney again.