Engel Joe
Oct 2017
★★★★★
Never again!
We booked a double room for one night, with check-in from 11:00 AM to 6:00 PM according to the booking.
When we arrived, there was no one there during the stated opening hours. We then tried to reach someone by phone, but only managed to get through after the third number we copied from the window. When someone finally answered, it was immediately clear that they were very unfriendly. We explained the name under which we had booked and why no one was there. We were then verbally abused on the phone. We were told we should have contacted them beforehand to let them know approximately when we would be arriving so that someone from staff would be present. The owner had supposedly emailed us and tried to call us repeatedly. Unfortunately, we never received a call (we always had our cell phones with us), and two emails ended up in our spam folder. Strange, isn't it?
... After we asked when someone might come, he said 20 minutes, we'd have to wait... thank goodness the sun was shining that day... in winter with small children, it would be unbearable... after about 35 minutes, someone finally came and we were able to check in... short and sweet... bill, payment, room shown (door open, please), shared bathroom shown (only the door from the outside), shared kitchen with the comment that smoking is allowed here... and the person was gone... wow... never experienced anything like it....
We then got our luggage from the car and took everything to the rooms, and this is how it was:
The bedding smelled very strange, the candy was several years past its expiration date, the toothbrush cups weren't wrapped as usual and looked more like the cups used at the doctor's office for collecting urine samples, the TV program consisted of a maximum of 11 channels (the ones that require a license fee) and that was it, zero entertainment.... after we had finished inspecting the room, we went into the We left the shared kitchen... The cupboards were extremely dirty, there were two stovetop burners, one of which was broken, the microwave was heavily yellowed inside, the rest of the kitchen appliances smelled very strange, and the wood was already swollen everywhere. Of course, there are also two guest rooms connected to the kitchen, and for non-smokers, it must be extremely unpleasant to have constant smoking in the kitchen. Electrical cables are sticking out of the walls and ceiling, not ideal for children. The rooms facing the street are extremely noisy due to the busy road; even with the windows closed, it's a nightmare.
Of course, there are also two guest rooms connected to the kitchen, and it must be very unpleasant for non-smokers to have constant smoking in the kitchen. Finally, the night was over and it was time to use the shared bathroom... hmm, you wouldn't want to be the last ones there. The toilets were filthy (urine and feces), there was hair on the sink and in the shower... it was unacceptable for anyone...
We were glad to finally get out...
The room key then had to be dropped into a mailbox; again, there was no one around...
So, in conclusion... book a hotel... spend 5 to 10 euros more... then you won't have to go through this...
Now we understand why no one is there, because then someone would complain every 5 minutes!!
Oh, and the Wi-Fi is supposed to be free, but it doesn't work!!!
NEVER AGAIN for us...