Ankerhof

Beautiful hotel with individual flair

Attention, my payment via HRS was not accepted.

Good points: Get a parking space in front of the hotel, The room was large, spacious, and charming with its exposed beams, The mattresses were great, Breakfast was ample without extra charges, and the breakfast lady on March 25, 2026, was incredibly friendly and helpful (hence the 4 stars for service; otherwise, it would only be 3). Not good points: 1.) The system doesn't accept certain debit cards!!!! I didn't have my credit card with me, why would I?! I have three debit cards, but all from the same bank. PayPal, invoice payment, and Klarna weren't possible. I was advised to look for an ATM in Halle?! --- Excuse me?! That's impossible. I'm not going to wander around a strange city looking for an ATM, nor do I have the time or inclination. 2.) I booked the room through the hotel's online booking platform. Payment wasn't possible through that platform. However, I called the hotel beforehand and inquired about room and breakfast prices. (There was no price difference.) Regarding breakfast, I was told it would cost €10. Great, I thought, I'll just book it on-site. The option to add it online wasn't available. Then came the disappointment: If you DON'T book directly on the Ankerhof website, but through another provider, breakfast costs €15! So I was supposed to pay €15. Despite having been given different information on the phone. Two different prices for the same service seem unacceptable to me. They weren't customer-friendly or understanding either; there was no way I could get breakfast for €10. They could and should work on their customer service. When none of my cards were accepted because, as they put it, "it's a new system," I was immediately put off. I think a lot of things are fine here, but in this category and with these room prices, one can and should expect more in terms of service and customer interaction.

Excellent staff. So friendly and helpful, like almost nowhere else... We'll gladly come back.