Hotel San Giorgio Venice

I had a problem that was solved thanks to the helpfulness of Regina, the manager.

I travel a lot for business and have stayed in many hotels – but the Hotel San Giorgio was by far one of my worst hotel experiences ever. Even before my arrival, Booking.com informed me that my credit card details were supposedly incorrect. Although they were correct, I re-entered them as a precaution. After that, I received no response to my emails or phone calls. Check-in was extremely unprofessional. The receptionist was practically unable to answer any of my questions – neither about breakfast times, nearby restaurants, nor the tourist tax. The room also made a poor impression: it was unclean, had a loose light switch, and only one working electrical outlet. In addition, the night was very unpleasant due to loud noise from the neighboring rooms. What was particularly disappointing was that I had paid for breakfast the evening before, but the next morning no one was available at reception, nor was there access to the breakfast area. Despite calling the provided numbers multiple times, no one answered, so I ultimately had to leave without breakfast and without a bill. After my trip, the booking on Booking.com was apparently marked as cancelled, and I was charged a cancellation fee even though I actually stayed at the hotel. I will now clarify this directly with Booking.com. Overall, unfortunately, an extremely disappointing experience that I personally would not repeat.

Did NOT GET a room! They overbook and ONLY when we arrived to check in(!!) they wrote they can't provide us a room, although our booking was confirmed. If you book here - take into account you might be stuck booking a last minute, expensive weekend room across the city, and dragging your luggage there instead of enjoying your vacation time, as we were forced to.

Right for the price and location

The room is very spacious and clean, the bathroom is a 10/10, but the air conditioning wasn't working so we had to choose between enduring the heat or leaving the window open and being devoured by mosquitoes! The breakfast was okay but there was no coffee, to my disappointment considering I'm in Italy. But the location makes up for every negative point of the hotel! 8 minutes from all the tourist attractions!!!

Very bad terrible Nobody should go or recommend it

It’s terrible hotel and don’t ever book this hotel i am regretting a lot 1. Air condition is not working 2. Too many mosquito 3. Cleaning very poor 4. Shattaf WC pipe salt corrosion 5. It is suffocating

A perfect example of neglect, abandonment, and poor service. I highly discourage this. I stayed here for four nights with my partner. I write this review with precision and a sense of responsibility toward anyone who might have to choose where to stay in Venice: I wouldn't return to this property, even if it were free. The photos speak for themselves. Cost: €200 per night. 1) Check-in: a Kafkaesque obstacle course. Upon arrival, the front door was locked. We rang the intercom for about twenty minutes without a response. Only then did we notice an anonymous piece of paper taped to the window with three phone numbers—with no indication of what they were or what they were for. After tentatively calling one of these numbers, we discovered that check-in is done remotely, via phone and WhatsApp. The keys were in an envelope on the counter of a completely deserted reception area. I should point out that the hotel website advertises a 24-hour reception service. Technically true—but only by phone, and without the guest being clearly informed before arrival. In the following days, we saw other guests waiting in vain at the front door: we were the ones who had to explain the procedure to them. 2) The room: a laundry list of malfunctions. Entering the room was like inspecting an abandoned building: the bedroom door doesn't stay locked automatically; you have to lock it with the key every time, otherwise it opens by itself. The bathroom door has no key and won't lock because it doesn't fit in the doorframe. No privacy for four days. The window handle is completely unscrewed; we almost lost our hands when we opened it for the first time. The television's antenna cable was disconnected. No signal. Unusable. Reported immediately by phone: no one ever answered or took action. Four days without even being able to watch the news. There's a telephone in the room, but it's silent and doesn't work. It's just a decorative object. The mattress is about 30 cm wider than the bed frame. Sitting on the edge risks falling onto the floor. The mini-fridge is empty and has a thick layer of mold on the bottom. The shower head is heavily encrusted with limescale. 3) The common areas: a telling image. For the entire duration of our stay, four or five yellow garbage bags filled with dirty laundry were permanently stationed in the hotel lobby, abandoned and never removed. Welcome. 4) The €15 breakfast per person isn't worth the price. Neither coffee nor cappuccino are provided because the coffee machine has been broken for some time—as confirmed by previous reviews. Instead, they offer freeze-dried coffee. One morning, we arrived at 9:50 (closing time: 10:00). The place was already closed. Despite our request, we were not refunded anything—not even the €30 for the unused breakfast. 5) Assistance: numbers deactivated and messages ignored. When we checked in, we were given a number to report problems. It was deactivated! I contacted the parent company GH – Gregori Hotels, who provided us with an alternative WhatsApp number. I wrote a detailed report. No response. The most critical day: returning in the late afternoon, we found the room unmade, the towels were out, and, most importantly, no toilet paper. I sent an urgent WhatsApp message: it was read (double blue checkmark) and ignored. I went out to buy toilet paper myself. 6) Attempt for a refund: futile. Upon my return, I filed a dispute on the website where I had booked, describing the poor service I had experienced. Result: no refund! 7) Conclusion: Any place in Venice will be better than this!

Scammers!! Unfortunately our experience with this hotel has not been pleasant at all. In the description it states that there is 24/7 staff availability, however it does not say that it is NOT in person. Upon arrival at the hotel we realized that it is a self check-in hotel and there was no physical staff members at the hotel. When we called, we were told that someone would be there shortly before the person on the phone hung up. After waiting for several minutes we called again, this time we were informed that they needed pictures of our identification so they could then send us the door code. The room wasn’t the nicest or cleanest, but it was what we expected and would’ve been fine for just one night. Now what really pisses me off is that the hotel charged me twice for the same stay on separate days. I have not been able to get in touch with anyone through several emails and WhatsApp messages, even booking.com can’t get a hold of them. To mention the only positive, it was about a 15 minute walk from piazza San Marco. But save yourself the stress and book a different accommodation. I travel a lot and often book less pricey accommodations, but this is by far the worst experience I’ve ever had with a hotel.

Disaster hotel! The room was smaller than booked, there was a huge mold patch in the bathroom, the radiator was rusty, the toilet and bathroom were filthy, and there was a massive bedbug infestation in this squalid room. My doctor at home confirmed the bedbug bites. No English or German-speaking staff, ONLY one cleaning lady was at the hotel for over 8 days, nobody else! No room change was possible, not even after the bites! Stay away from this hotel!