Venice Luxury Suites -Friendly Venice Suite

Terrible Experience – Broken Glass in Room & Rude Service We had an extremely disappointing stay. We booked a room with two king beds for four people through Priceline. Upon arrival, the man at the front desk was immediately rude and claimed we had to pay an extra $100 for the kids—despite our reservation clearly stating it was for four guests. Even after showing him confirmation from Priceline customer service, he refused to acknowledge it. We ultimately agreed to pay the extra just to avoid further conflict. The room initially looked decent, but things quickly took a turn. My husband stepped on something sharp in the carpet and injured his foot—it started bleeding. Upon closer inspection, we discovered tiny shards of glass embedded in the carpet. There was no one at the front desk to help, so we texted the same man. Instead of addressing the issue, he accused us of breaking the glass ourselves. Later, he entered the room with a cleaning lady and again insisted we were responsible, even though we showed him all four provided glasses were still intact and untouched. He continued to be rude and dismissive, and when we asked him to leave the room, he refused and kept repeating that it was “his property.” On top of all that, the shower tub wouldn’t drain properly and began backing up after just five minutes—though this was a minor inconvenience compared to the overall unprofessional and hostile behavior we experienced. Would not recommend staying here.

Terrible Host, Unprofessional and Rude – Do Not Recommend The location of Friendly Venice Suites is great—right in the heart of Venice—but unfortunately, that’s where the positives end. I had an awful experience with the host, Giacomo, who treated me and my mother with complete disrespect upon our late arrival. We showed up at 11:30 PM due to a late train, and instead of a basic welcome, we were met with yelling and aggression. Giacomo demanded to know where we were and made us feel completely unsafe. He refused to let us check in unless we handed over our passports, and when I explained that he could take a photo but not keep them, he argued with me for over 15 minutes. It was stressful, humiliating, and completely uncalled for. He claimed check-in was only allowed until 10 PM—even though the property is listed as a hotel and doesn’t clearly communicate any strict check-in cut-off on the platform we booked through. He told us he was “doing us a favor” by letting us in and acted like we were a burden the entire time. The worst part? After seeing our American passports, he made a racially insensitive comment, which was absolutely unacceptable. I ended up asking him to leave our room because his attitude was so aggressive and unprofessional. This is not a hotel in the traditional sense, and the host clearly lacks the hospitality mindset. I do not recommend this place to anyone, especially if you expect kindness, flexibility, or basic respect.

Booked this place kind of last minute...but wow! loved the location, staff was so welcoming and accommodating. The room was sooo big, as was the bathroom. Would stay here again.

Beautiful room overlooking Campo Santo Stefano, excellent value for money, excellent location just minutes from Piazza San Marco, welcoming and helpful staff.

This place is a true Venetian wonder! A wonderful, very large apartment in a colorful Venetian style right on Campo Stefano with numerous pubs and bars, two steps from the Accademia Bridge, close to everything. The apartment has everything you need, including a coffee machine, kettle, coffee, tea, microwave, and even a whirlpool tub! The host will surround you with care and love you'd never expect, welcoming you with a bottle of wine and a full minibar! We had a wonderful weekend, and this is the best place we've stayed in Venice so far, and we visit quite often! See you soon!

Carnival 2025. Excellent location, elegant, spacious, and stylish rooms, large and very comfortable bed, cleanliness, tranquility, and friendliness. Venice is unique, and the style of your room perfectly complements the Venetian atmosphere. Thank you.

First stay in Venice, welcomed enchantingly by Giacomo, as well as by the suite he recommended. We fell in love with this place and look forward to returning soon. Mario and Karina ❤️

It was a wonderful stay. Simple and Cozy! Very well located and Giacomo was simply wonderful from so much attention. We had coffee, fruits, cookies and chocolates…(don’t have restaurant in the hotel, but out side is amazing place food…) The location is amazing. I’ve been to Venice a lot of time times and I thought this stay was very special.

Giacomo was very generous when we first arrived. He gave us many recommendations during our stay and helped us carry our luggage. Both rooms we stayed ar were very spacious and clean. Definitley recommend staying here!

Both rooms we stayed at were beautiful! They were very clean and the AC worked very well. Staff were very friendly! One of our rooms also had a great view of the canal. Hotel is on a plaza, close to restaurants and a 8 min walk to the Saint Marks Basilica. Totally recommend !