SUBSTATION X-WORLD No 1 On 3 Levels Climatised
Many visitors praise Substation X-World for its great selection of products, professional and welcoming staff, and pleasant atmosphere. However, a significant number of reviews complain about strong unpleasant smells like old cigarettes and urine, cleanliness issues including feces on walls, and a lack of functioning facilities. There are also questions raised about the legality of different pricing for cash versus card payments.
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Verified by GoogleBased on 23 Google reviews.
If any Philippe recognizes himself, please reply, it's Benjamin.
follow up review: AVOID this place. They replied and blame me for the "experience." I don't smoke, I wasn't the one that peed in a booth, oh, and there was poop on a wall. you can catch a disease just walking through there. previous review: Smells bad, old cigarettes and urine, dirty, only two guys there but the guy at the counter said there we're lots, 19 CHF and 20 with a credit card, that's over 20 USD, crazy expensive for the very bad experience. If you're desperate go there but I suggest skip it, you won't be happy.
I've been going to Substation for 3 years and I'm a huge fan! So many great people I've met at the club 😌 The team is fantastic and they have tons of great products, I highly recommend it! David
Love shop for everyone! Video area and male meetups in the basement
A wide selection of quality products, discreet staff with helpful advice. The atmosphere is pleasant and you feel right at home. Very satisfied with my purchase, I highly recommend it!
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Last updated on 18 August 2026