Hôtel Browns Downtown

Really nice hotel. Right in the middle of everywhere you want to be in Lisbon. It did help that we were upgraded but the regular rooms looked super nice too

I just returned from a stay at Brown’s Downtown Hotel in Lisbon and I'm absolutely thrilled. If you're looking for a hotel with character, modern design, and the perfect location, this is the place for you. Location: It couldn't be better! The hotel is located right in the heart of the Baixa district. The famous Santa Justa Lift, Praça do Comércio, and numerous cafes and restaurants are just a short walk away. The metro and tram connections are also perfect for exploring the rest of the city. Rooms & Design: The design is the highlight of the hotel: a cool mix of retro charm and modern elegance. My room, while typical for Lisbon's old town, was rather compact, but incredibly cleverly and stylishly furnished. I especially loved the tech features like the Marshall sound system and the Nespresso machine. The bed was super comfortable, and everything was spotlessly clean. Service & Atmosphere: The staff were incredibly friendly and helpful from the moment I arrived. You immediately feel welcome. The atmosphere throughout the hotel is relaxed, young, and hip, without feeling pretentious. The staff were incredibly friendly and helpful from the moment I arrived. Breakfast: The breakfast was varied and of high quality – the fresh pastéis de nata, in particular, made the morning perfect. Conclusion: Brown’s Downtown offers the perfect overall package for a city break. It’s not your typical run-of-the-mill hotel, but a place with great attention to detail. I will definitely book here again on my next visit to Lisbon!

Lovely hotel, perfectly located to see Lisbon on foot. Wonderful staff, who were kind and helpful. Small double room that was compact but very cosy.

General impression is that the booking this hotel was a great decision! Would recommend and would come again :) First of all, service was spot on. Reception was available 24/7, they were always ready to help and were quite informative. Also reception area was well decorated and pleasant to chill at. Location of the hotel was amazing - we were relatively close to ubans, close to restaurants, tourist areas etc. Rooms were clean, quite cozy, spacious as well as interestingly decorated. However, The view from windows was not ideal as it did not show some scenery but walled up space, but, we did not mind it. Lastly, we appreciated free welcome drink as well as complementary coffee, tee, cucumber/orange water and biscuits. Overall, great experience :)

Great location, very comfortable rooms and good amenities. The coffee area downstairs is a lovely place to relax after a long day sightseeing!

The heating was broken in my room so it kept blowing hot air even though it was ”off”. I woke up in the middle of the night like I was in a sauna. At 4.30 when I went to the reception to ask for help the person working there was incredibly rude. He gave me a fan but wouldn’t do anything else or even take me seriously. He came up to my room and checked it only after I got mad. The day after I told the new person in the reception about it and she said she would talk to her manager and come back to me. It’s been a week now and I haven’t heard anything even though I’ve also emailed them without any response. There is plenty of great accommodations in Lissabon so don’t spend your money on this one!

I’d really like to give this property a five-star rating, but one major downside holds me back, unfortunately. First the pros: - Very central location in the middle of Lisbon’s touristy area, just a two-minute walk from Baixa-Chiado metro station (roughly 30 minutes from the airport with one transfer at Alameda) - Warm, friendly staff who were welcoming and helpful, especially the gentleman at check-in - Cozy boutique hotel atmosphere throughout, warm lighting in both public spaces and rooms - Small but much appreciated signs of hospitality and generosity like a welcome drink (to be taken in the bar of an equally cozy sister hotel just steps away), rooms equipped with a Nespresso machine including a good amount of capsules, nice teas, a bottle of quality water, a self-serve coffee machine with some sweet treats in the lobby The cozy, clean and well-appointed room was, as stated by other reviewers, indeed small. I knew this before booking and could manage it as I was traveling solo this time. That being said, I could see some difficulties for couples with larger luggage (they do offer more spacious room options, though). Up until here, the hotel would have been an easy five-star experience. So why the deduction of one star? Simply put: it was quite noisy! Not from the outside (my room went out to a kind of unattractive courtyard and had a well insulated window anyway) but you’ll hear everything from the neighboring rooms. Not only is the wall insulation bad, but they also have very creaky hardwood floors. I was lucky in being assigned a room on the fifth and highest floor, but even the creaking from the neighboring room late at night negatively impacted what I had come for in the first place: a good night’s sleep. Plus, having to get up early to shower, dress and pack for a morning flight, the noise I created myself also made me feel bad for my fellow guests. If it wasn’t for the (self-experienced at night and self-created in the morning) noise, this hotel would have fully deserved five stars within its category. As it is, I’ll give it a well-meant four stars and recommend it with the caveat explained above.

We chose this hotel based on the positive reviews. But after three days spent there... HUGE DISAPPOINTMENT The bed was infested with bedbugs, and the hotel staff ignored this information, even to us as guests. No one from the staff even bothered to come to the room and check the sheets. They suggested we change rooms, knowing that our stay would be over in three hours. Stress, a sleepless night, because who would want to sleep in a bed with visible bedbugs and pay for it?! The only positive was the location.

What a pretty hotel ! Their attention to detail in room was spot on. Right from 4 types of glasses ( espresso / coffee/ water) to Marshall speakers to good smart tv, electric kettle… everything was perfect. Love the aesthetic of the room