Hampton Inn Scranton At Montage Mountain
Many visitors praise the friendly and helpful staff, with some highlighting specific individuals for going above and beyond. However, common complaints include issues with cleanliness, such as finding hair in the bathtub, and problems with reservations, including cancellations and rooms not being found upon arrival. Some guests also noted noise disturbances from traffic and thin walls.
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Good location.
The morning breakfast had choices, but the egg dish was dried out and did not look appealing, cant go wrong with oatmeal, but a different egg choices would have been very helpful.
When trying to check in, we were told they didn't have our reservation. We booked thru hotels.com and had a confirmation email and number. But the front desk lady said she didn't have anything with our name and they were full! It was graduation weekend in Scranton so you can imagine what a shock this was. Luckily my brother had booked an extra room at a nearby hotel that we used. Otherwise, we would have been stuck with no room! Strangely, the reason my brother had two rooms at a different hotel was that he received an email from Hampton two months prior that said " your reservation has been canceled". No explanation. This should have been a warning for us but I've never had something like this happen before. His reservation was booked directly with Hampton Inn.
Upon entering the room it was very filthy. Service was mediocre. I do think they have potential, but hotels like this are going downhill. Would not go back.
Booked my hotel block here for my wedding and they cancelled without any notification, we had to call four times to even get a response about why guest could not book. They did not provide me any alternative accommodations or even transfer my block to elsewhere. The hotel just posted on Facebook about the banana ball teams stayed at this hotel - the game had not been scheduled until after I booked my block. Rude and unprofessional will never stay at this hotel. **update my mom commented on the Facebook post and they deleted her comment and blocked her
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Last updated on 28 juillet 2026