Nature Folk Wellness Collective
Visitors frequently praise the friendly and helpful staff, with specific mentions of excellent massages and welcoming front desk personnel. However, a recurring complaint is that the saunas are not hot enough, with some visitors noting they don't get a good sweat and that the venue may be overbooked or have issues with customer service responsiveness.
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That was the best massage I've ever had! Thanks Nicky!
Amazing front desk folks! Funny, kind, personable, and welcoming. Thank you Mandy!
Have been coming here since their original location and it used to be my go to spot for massages and sauna treatments, but since the new ownership has begun, it’s gone downhill fast. The final straw was when my husband booked a thermal circuit for mother’s day. When i arrived for my appointment, it was evident they had money grabbed and overbooked the day. I was told they had no lockers available and my options were to leave my belongings in my car (5 blocks away) or rebook (and not that day because they were booked solid). My husband was obviously annoyed his mother’s day gift for me (a spa trip out of the house without the kids) was ruined and called to ask how they intended to make it right. The snarky receptionist hung up on him and further emails flagging their inability to provide space for their bookings and their rude staff went unanswered. Unfortunate to see another local downtown dartmouth business decline. Will be recommending friends and family go elsewhere from now on.
The services are great. The staff is great. Trying to get someone to answer the phone is impossible
Overall, Nature Folk was pleasant. Staff and facilities were okay, but the Finnish sauna had a temporary malfunction and did not produce steam, which I was not told about beforehand, and both saunas felt not very hot. The regular bath jets are not placed for actual massage use.
One of the worst experiences ever at a spa. Customer service is everything for a place like this and saying this was lacking is an understatement.
This place is amazing and so relaxing. Staff are wonderful. Have been many times and always enjoy the Nordic Circut!
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Last updated on 7 August 2026