Cleveland's Fidelity Hotel

Perfect spot not only to downtown by to Tremont as well

My review is mainly informed by the poor handling of an issue. I mistakenly left my child's baby blanket on the bed and it must have gotten tangled up in the covers and we left without noticing. I realize it was my mistake but it was a very special item and we've forgotten it before at a chain hotel and it was handled wonderfully. We immediately called Fidelity to let them know and it's been about a month of getting the run around with no real answer or follow-up. They claim to take it seriously and be looking into it, but it's clearly not being handled. They confirmed that it cannot be found on the premises but stated that they outsource their laundry and it's taken weeks of back-and-forth and they have failed to connect with the laundry company, the manager hasn't returned my call, and they never follow-up with me. I always have to reach out and it's as if we are starting at square one every time. When I call, there never seems to be a person at the hotel that can provide any answer or assurance that they will get an answer from the laundry company. If we had stayed at a chain hotel, I feel as though this matter would have been handled expeditiously. As for our stay, it was fine. Nothing impressive in terms of the room - I do not think this hotel is family/kid friendly. My pre school age child found several pieces of candy on the rug in our room right when we arrived. One of which was a gummy - God forbid that was a weed gummy and my child was younger and ate it. My child also found a pill/medication on the floor - also a law suit waiting to happen for a guest with children. I would not stay here again.

This hotel is lovely & the staff is outstanding at every touch point. The biggest challenge is the lighting - our room (plus, the rooms of others in our party) had ambient lighting & getting makeup on was not easy.

Very expensive, small rooms and terrible lighting in the bathroom. Beautiful hotel, great, pleasant, personable staff. Great location! My group gathered in the lobby as it wasn't possible to have several people in a room.

Charming hotel, with lovely engaged and interested team of employees. We felt very welcomed there. The gorgeous room (that we were in) was small, but efficiently set up. We were there for one night so that did not concern us. If you have a longer stay with more luggage, you may want to call to choose the room right for you. The bed was so comfortable. We did not try out the restaurant or bar, but would definitely return to do so. The only advice I have for women is to bring a lighted makeup mirror because you will need it.