EVEN Hotel Detroit North - Troy by IHG
Many visitors praise the hotel's cleanliness, well-maintained facilities like the pool, and the exceptional service from specific staff members. However, some guests have reported significant issues with customer service, including uncommunicated room charges and a failure to address safety hazards like a broken yoga apparatus.
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Honestly the poor customer service ruined the entire hotel experience for me. I don’t care how nice the rooms are if staff is not up to par behind the scenes. Upon check in they upgraded my husband’s room without telling us and asking for confirmation (we assumed the charge was apart of the incidental and would fall off). A few days post check out we were left with an up charge that didn’t match the reservation amount we initially paid for. Whenever I tried to get in touch about the charges I was either hung up on, left ringing, or forwarded to voicemail. Will be filing a corporate complaint with IHG about this location which is truly ridiculous, all these hoops to get back my money is insanely unprofessional. Customer service should’ve issued a refund and that would’ve been it, especially since we did not consent to an upgrade. Never booking with them again. Best part about our stay was the Brazilian Steakhouse across the lot it nice having it within walking distance. I highly recommend Fogo de Chao!
Hotel is clean and well maintained. Staff is amazing. The pool area is so pretty and relaxing
Super cute and clean hotel. Great service! From María at front desk to Sherri at The Griffin, the service was amazing.
"I wanted to leave a note of appreciation for Josie at Griffin Kitchen + Bar. Her professionalism and attention to detail are top-tier. She manages the bar effortlessly and makes every guest feel welcome. A huge asset to the Hotel Indigo/Even Troy team!"
If I could put a zero on this room I would. We stayed for the weekend and the hacked together "yoga center" on the wall crashed down smashing the mirror when my son grabbed the resistance band that was hanging from it. We were told multiple times that they would clean it up and remove it and never did. One guy came in and said he couldn't carry it himself so we worked around keeping a 6 and 11 year old away from the broken mirror. (still ending up with one kid with glass in his foot the next day) I left a message with the front desk multiple times and when the general manager finally called me back 2 days later after check out and charged me a $200 cleaning fee. He was extremely rude and said my son must have climbed up it and yanked it down (My son weighs 56lbs) Place is a joke and hacked together. My son could have been crushed by this and hurt bad. Somehow my 6 year old son is strong enough and weighs enough to rip off a whole yoga center from the wall by the drywall screws when a full grown maintenance worker could not even carry it out on his own. Ridiculous.
Absolutely the most professional and kind staff. Really well appointed rooms, comfy! The foyer is lively and the pool is clean and well maintained
One of the best hotel experiences we’ve ever had! The general manager Mah Har was so friendly and caring and made us feel extremely welcome and comfortable during our booking. Spencer did a great job getting us checked in and settled during our very late arrival. The food in the restaurant is excellent and very fresh. Sherry is a fabulous waitress with a great memory ! Shes also very friendly and personable and got to know us and felt like a friend. We highly recommend the Even and will be back
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Last updated on 20 August 2026