Hampton Inn San Jose Cherry Ave

It was disappointing service from the front desk. During check-in we were given the king to double bed room change we requested ahead of time without any issues but the next day due to hotel's own accommodation limitation for a big group coming in we were being requested to change because according to them the original room was booked under king. This shouldn't be how a hotel operates especially after having agreed to accommodate the changes we requested in the first place. Hotels should be accommodating, respectful and most importantly welcoming. Just very disappointed in how this issue was handled. We didn't feel welcome at all.

I I stayed several times before, but this time was the worst time because I had to move rooms three different times in three different days, First room the bed broke and my son fell because of it. Second room has to much vibration going on from the elevator. Finally we settled into final room and there was long hair in the bathroom shower. This independently owned and operated hotel is bad quality and i Image for Hilton brand.

I use the Hampton when I need to be out of the house (and when it’s not $200 a night!). Good solid hotel, nice rooms, great beds. Breakfast is always at least decent, and quite good sometimes. If you want something dependable and not downtown, it’s a great choice.

I really enjoyed my stay here. The manager and the staff were amazing and they have truck parking

Excellent customer service experience and wonderful people who work there!

Close to the airport bass pro shop in the same parking lot to kill some time. Room was great breakfast was great. Tall shower head big restroom. 24 hour gym 24 hour coffee and juice in lobby. Management took care of a couple request before check in . Deserves better than 3.8 ☆

Have stayed here twice. First time they did not have the king bed room I reserved, told me they were really busy. Not sure the point of a reservation then? They did give a partial refund. Second time we stayed two nights and we got the room we reserved. The hotel is being refreshed which is good, new AC units were being installed, bathrooms were already refreshed. Hopefully room furniture is next as it’s dirty and stained looking. Biggest word of caution is vehicle break ins. It’s not the hotels fault but parking there is not safe. Their lot and the neighboring shopping centers lots all say to remove valuables and park at your own risk. On our second night my enclosed car trailer was broken into along with another guests vehicle. Trailer was parked right under the light pole too. The other guests vehicle was right up against the hotel. Obviously not a safe place to park your vehicle overnight.