Hotel Madera

Within 15 minutes of checking in, I would rate this hotel 6 Stars… the people where great, loved the room and the manager went out of his way to accommodate me just because he overheard a question that I asked of a staff.

I absolutely do not recommend this hotel! After our stay, the deposit was withheld without any explanation. We contacted them multiple times to ask why, but simply received no response. No transparency, no communication, and no service. It is highly unprofessional to hold guests' money without reason and then fail to respond. This inspires little confidence in how this hotel treats customers. Be careful if you book here; you run the risk of not getting your deposit back without a clear reason.

The location of the hotel is great and the rooms are generally spacious and well appointed but the details are troubling. The phone from the room doesn’t actually connect to an operator. The plug outlets are very difficult to access if you want to use the desk. They charge a $30 amenity fee which includes access to unlimited sparkling water which is nice but then the spout was broken on my floor. All in all there is potential here but needs a bit more attention to details and service.

Had a great time, room felt clean, spacious, modern and quiet. The only thing was that we booked for 4 ppl and they didn’t have sheets & pillows for the sofa bed nor blanket. We didn’t get a blanket for 2 night :(

Great stay for a business or personal trip.

Clean, spacious rooms and fantastic bathroom! We stayed in a double queen room (no balcony needed in Feb) and the room was lovely. There was a little sitting area with a couch and desk that made it feel very roomy for our family of 3. The bathroom was gigantic, shower was amazing and I loved having a large vanity for all our stuff. The staff were all lovely, especially Karen, and every time we needed something we were met with friendliness. (I did have to ask for more blankets because their comforters were more like sheets.) They were having a special - get your third night free, which made the stay very affordable. Location is great. I personally would have preferred the option for a free coffee instead of a free happy hour drink but no other complaints. Would highly recommend and be happy to stay there again! (We didn't pay for parking because it seemed $$ and just parked on the street without a problem.)

Incredible stay. The room was spotless and extremely comfortable.

This is the worst experience I’ve ever had here. They could not make any reservations for meals for us. They said they are do not do those services anymore. When asked to assist in connecting to the tv, they told us just to call the number on the tv, no one in the hotel could help us. I can’t imagine ever coming back here or recommending this to anyone else. Please beware of the drop of quality in all services at this hotel.