Napoli Urban Suite
Visitors praise Napoli Urban Suite for its strategic location near the train station and metro, making it convenient for travel, and often mention clean, modern, and well-equipped rooms. However, some guests report issues with service, including a lack of staff presence for check-in and a feeling of insecurity due to the building's condition and the surrounding area.
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I stayed for one night the day before taking the ferry to Positano. The room was clean, and both the owner and the staff were very kind. Breakfast, consisting of bread and drinks, is provided at the bar (cafe) run by the owner, and the outdoor seating was perfect for enjoying the local atmosphere. Please also convey my gratitude to Armando, the staff member, for his kind service. The owner's bar (cafe) is located on the first floor of the building.
Truly a lovely B&B with extremely clean and well-kept rooms. The location is excellent, close to the central station, the metro, and all public transport. The owner is truly kind and helpful. 10 out of 10!
It's a very good place, easy to get to, and the rooms are comfortable. Armando is helpful every step of the way. Turkish friends can definitely recommend it. It's a very good place, easy to get to, and the rooms are comfortable. Armando is helpful every step of the way. Turkish friends can definitely recommend it.
Terrible experience. We stayed three nights at this B&B in Naples, Urban Suite. We couldn't sleep because of the noise. Doors were slamming loudly until 3:00 a.m., and loud talking in the hallway. The people were disrespectful and rude, but the last night, April 12th, was the worst. We wanted to call the police. I complained to Mr. Armando the night before, but he didn't give me a response. He didn't care at all. He could have at least said he was sorry for what happened. Nothing! He turned a deaf ear. We will never return. I don't recommend it.
We stayed for two days. Armando is a wonderful person, very attentive and available for any need. The rooms were spotless, the bed and pillows were very comfortable, and the sheets smelled great. It was an absolutely positive experience, and we'll repeat it!
Congratulations for everything, especially to Armando, a very helpful and professional person.
I sadly didn’t take any photos of my room but it was a very clean and tidy room with a nice, comfortable bed and clean linens and towels. I enjoyed my stay here. At first when I arrived I was a bit anxious as there are many people hanging out outside, and the train station area is known as a bit chaotic.. it may feel like you are in a rough or unsafe location, simply because there are some rougher/street folks that hang out in the area outside…. But I can assure you, at least in my own experience, that these people are harmless and not trying to do anything to anyone. I entered and exited as a solo female many, many times, walking to and from destinations around Naples, and was completely fine. Great, safe, affordable option that is an amazingly convenient ONE minute walk to the train station.
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Last updated on 11 August 2026