REM Hotel

Great atmosphere good service

THE WORST HOTEL I HAVE SEEN! We booked this hotel for 2 nights due to the images provided on booking.com and the location. On arrival you have to collect the keys from the bar and then walk up 3+ sets of stairs, past a nightclub on the second floor to get to the room. The room was VILE, blood stains on the back of the doors and on the bed frame. The walls were covered in water/drip marks, the walls in the bathroom were stinking, covered in all different liquids. Rubbish left under the bed, the fan coated in dusk, the extra heater was broken which is a real H&S concern. We immediately returned the key to the bar downstairs and advised them we have requested a refund as the room was unsafe and extremely unhygienic, the manager come over advised us that he would review and out the refund through, yet we are 3 days later with still no sign of this refund. DO NOT BOOK THIS HOTEL. I will I could have selected 0 stars as it’s not even worthy of a 1!!

Rooms awful. Smelly, dirty. Beds rock hard and only 1 pillow. Worst night sleep ever. NEVER AGAIN

The following serious issues were recorded, supported by photographic and video evidence: Bathroom: Broken tiles on the floor, presenting a cutting hazard A hole in the ceiling leaking water Broken toilet seat Light fitting hanging from the ceiling Visible human excrement on tiles Bedroom: Light fitting detached and hanging from the ceiling One bed with broken slats; another with exposed screws Stains consistent with bodily fluids (including semen) on the wall Brown stains resembling faecal matter on the wall Pubic hairs on bedding and mattress stains Mold around window frames and gaps in flooring Broken and unsafe plug sockets and wiring exposed TV non-operational due to damaged plug Portable heater non-functional Dirty, stained, and chipped crockery provided Despite raising these issues and requesting an alternative room, we were refused and instructed to contact Booking.com for a refund. As a result, we were left with no alternative but to remain in the unfit accommodation due to financial constraints. These conditions render the accommodation uninhabitable, breaching: Section 49, Consumer Rights Act 2015 (service not performed with reasonable care and skill); Section 9, Consumer Rights Act 2015 (goods and services not of satisfactory quality); and General health and safety obligations imposed on accommodation providers. This experience caused significant distress, inconvenience, and loss of enjoyment, particularly given the occasion of our wedding anniversary and the presence of our two young children.

If your thinking about staying then I recommend to book book book.. my only fault is that I had to share a bathroom with others, but also for saying it is a busy bar on canal street it was quiet. I had the best sleep ever.. I eas kindly welcomed and also the location is brilliant. Highly recommend and if I'm Inthe area again I'll be staying here

Room was OK in that it was clean and comfy. I came on a Sunday and as expected (I'd read the reviews) there was noise from outside and downstairs as music was thumping. Luckily, having read the reviews I had bought my earplugs, so was fine! There is indeed still a hole in one of the bathroom ceilings which was letting in rainwater when I stayed and broken tiles in the other bathroom. Apart from this though, all looked clean and tidy on my visit (even the mugs were washed!) Pretty basic, but great if you're off out around Canal Street and want somewhere cheap to sleep. Staff were lovely, location great, rooms and bathrooms just need some TLC.

Shame I couldn't give 0 star for this "hotel", is that bad that if you offered this room to an homeless person they probably walk out, snot and blood splatter all around bathroom wall, everything is dirty, 2 inches of dust all around the room, bed sheets was filthy, I don't even know they still open for business, is asking to help others, DON'T BOOK THIS HOTEL, best advise I can give

Great location budget accommodation