Tall Trees Ainslie Motel

Possibly the noisiest motel I have ever stayed in. I was apparently ’upgraded’ to a better room but honestly would have taken anything over the room I was given, right by reception where the side door was opened and slammed throughout the night by guests arriving late. A family then appeared to take up residence in the foyer and stayed until midnight, the kids over excited and chatty and their voices echoed through the corridors. And to top it all off, the fire alarm went off and we all had to traipse outside in our night attire until the firies gave it the all clear. Yes the room was clean - though the bathroom tap dripped and the curtains didn’t cover the windows sufficiently to block out the light- and the staff were very friendly, but it was just not the restful getaway I was hoping for. I had no expectations of the motel - it’s an Ibis and it was pretty cheap for Canberra, but if you actually want to *sleep*, I would suggest looking elsewhere.

Matress a bit old but comfy new bathroom, reasonable rate

Lovely quiet good location. Some parts looking old and tired. Close to shops restaurants. Basic rooms but good price.. will stay again.

Bugs in the room

All in all, I had a good time during my stay at the Tall Trees Ainslie Motel. + The service was excellent and staff very friendly. Also, I found the room, incl. balcony, to be very spacious. - Although I thought the room was cleaned, I wouldn‘t necessarily say it felt necessarily sterile. The furniture is not the most modern, but definitely not a problem for me.

Comfy stay best staff waited for us to arrive what a gentleman!

It’s a decent location, with shaded parking under trees. However, the particular room I stayed in wasn’t very nice. I’m not normally very fussy but this room was not clean. The carpets were stained, the shower also not clean with no hot water. The drain in the bathroom had a resident spider (shows how often it’s mopped). And the tv must’ve been as old as me. Could barely see it as the screen was faint and most of the image was out of frame. This hotel would be okay for a quick night if you needed too. However, I wouldn’t stay here any longer than a night. Especially without hot water from the shower. Quite disappointed.

I often find hotel reviews more negative I guess because if you are dissatisfied you're more likely to complain and do a review whereas if satisfied you're less likely to bother to do a review. However I review regardless and I have to say I found Tall Trees fine. While not a luxury hotel the room was clean, spacious, quiet with comfortable bed and well priced. I was also upgraded to a balcony room. Only slight negative was that the tiles in bathroom were a bit daggy having been painted rather than replaced some years ago and paint was peeling in places. But I think the place is gradually being renovated.

Cheap price here

Checked in with my family and was given a pamphlet for breakfast. When I asked about it later they told me they weren’t actually offering it. After we settled in I went to take a shower and the water was freezing cold even after running for 10 minutes. When I informed the staff, they said that’s just how the water is and couldn’t do anything about it. The best they could do was move me to the room next door, which they admitted would likely have the same problem. The staff did not seem concerned at all, there was no offer of compensation or any sign that they intended to fix the problem. This is one place to avoid.

Fresh copy rooms. Updated & new. Very cheap price and good value for money 💰

Have stayed at this hotel 20+ times when it was run by previous management and I don’t think I’ll be coming back after what I’ve experienced tonight. The 1st room I was given, I stayed in until 4am until I couldn’t handle it anymore and asked for a room change. I couldn’t sleep as I had tiny bugs crawling all over me and the bed, then a huge roach began flying around the room so I ran to my car. Unfortunately staff had to be woken up, I was given a new room. As soon as I entered the new room I notice about 20 of the same small bugs crawling all over the pillows and bed sheets, I move the pillow and find a roach laying underneath.. I called reception again and was met with a horrible attitude. She came to the room acting as though she couldn’t see the bugs all over the bed?! I show her the videos I took on my phone as it’s zoomed in and she rolls her eyes and said “we get bugs here because of the lights”. I’m sorry but that’s not an excuse, it’s a health hazard and that shouldn’t be the standard you expect paying guests to tolerate. My skin has been itching non stop. Reception wanted to offer me a 3rd room but I decided it’s best to leave. There seems to be an infestation of bugs and roaches as the 2 rooms I was given were at opposite ends of the motel. I assume every room would be crawling with bugs. It’s now 6am and I have to drive 5 hours to my next destination running on no sleep and itchy skin. Not once did reception apologise. I was made to feel like a burden for addressing a real health hazard. This used to be my favourite accomodation when visiting Canberra, it seems the new management don’t care to keep it to the standards it once was. Such a shame. I had a pricey upcoming stay over the Summernats period in January that I’ve chosen to now cancel. I’d also recommend the owner to speak to the foreign man and women who were working reception after hours. If they treat all guests the way they treated me, I imagine I won’t be the only one not wanting to come back here.