Pelican Inn Monterey CA
Some visitors found the location perfect and the staff great, describing the rooms as clean and comfortable. However, many guests reported extremely rude and unprofessional customer service, with some experiencing booking issues and unexpected charges.
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via Stay22About this place Pelican Inn Monterey CA
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Verified by GoogleBased on 469 Google reviews.
Nice and clean room for a descent price. Had a warm welcome by the friendly manager. Location is also great if you want to explore Monterey, Carmel by the sea or do the 17 mile drive. I spent an overnight here before driving south on highway 1 towards Morro Bay
BEWARE!!!!!! You have been WARNED! A 4 person room will be charged extra for 4 people!!!! Check in wasn't the best, was told I'd be charged a deposit but deposit would take "awhile" to get PUT BACK IN MY ACCOUNT. WHAT CHOICE DO I HAVE?! If I knew all of these stipulations I would have tried another hotel. VERY UPSET, DO NOT RECOMMEND!
Called to inquire about a cancellation due to a family emergency. The man that answered the phone was extremely rude and unhelpful. Told me that “people die everyday” and made other rude comments.
DO NOT STAY HERE ! the front receptin Indian guy was extremely rude!! We pre paid our room, during check in he wouldn’t let us check in because the middle name was missing, on the app everything else was the same. We called trivago lady so she can change the name and she said he wasn’t answering. When we asked him for the number because he wasn’t answering he said I can’t give it to you they should have it. I told him he’s being rude he said I don’t care if I’m rude go talk outside the reception area !! raising his voice at us. You should never treat paying customers like this we had driven a long way and wanted to rest. We had do drive all the way back home and cancel our room.
Walking distance to Del Monterey Mall. Downtown Monterey just a bit further. Just head down Cass.
We stayed at this hotel and it was bad service it was 2 nights and 3 days and I do not change the bed sheets end the bring towels. The first day we entered at 11:pm and collection more deposit which never returned, is an aggressive person. I do not recommend
Save your money and go elsewhere the owner is very rude,knocks on doors while we are visiting, lied to us about our deposit and does not want to give it back. I recommend listening to all the reviews about this place Monterey is beautiful but do not let your trip be ruined for a cheap priced hotel here where they did not even service our rooms and started cleaning out our rooms before our checkout. The owner knows how to play the system and tries to intimidate his guests for what? Save your money and rent another hotel PLEASE
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Last updated on 10 August 2026