La Tulumeña - Hotel Boutique

This hotel definitely has potential. It’s in a super convenient, central location—literally right across from the bus station. Entry was smooth: I was given a code for the main gate, and our room key was waiting in a lockbox. Honestly, it couldn’t have been easier. Bonus: if the onsite restaurant is open, you can enter the hotel through there, which is super convenient. Guests get a discount, and happy hour means drinks are half off. They actually know how to mix a proper cocktail, too—not the usual watered-down stuff. The room itself was very basic, but it did the job—quiet, cool, and just right for a restful night’s sleep. It’s not really the kind of space you’d want to hang out in all day, but let’s be real: who comes to Tulum to chill in their room? Our AC worked well (though it leaked a little, leaving one corner of the floor wet), and the hot water and shower pressure were excellent. Communication via WhatsApp was easy, but just note that the virtual reception can’t deliver towels on demand. They don’t offer extras—just exchanges when housekeeping comes in the morning. A little towel locker with a code would honestly be a game-changer. Checkout was strict, but they do offer luggage lockers for 12 hours after checkout. Just bring your own lock. I left my bags and headed off for a massage before my bus—seamless. I wanted to add a concern that I had brought to management’s attention for future consideration. After using the blanket provided in the room, I developed numerous bites across my body, which appear to be consistent with dust mite exposure. It seems the blanket may have been stored for a while without being laundered. To help prevent this in the future, it might be beneficial to implement a regular cleaning schedule for all bedding items, including extra blankets. Alternatively, storing freshly washed blankets in a secure, code-accessible closet for guest use could be a great solution for the virtual desk. I’m sharing this in the spirit of helpful feedback, as I really hope future guests can enjoy a more comfortable experience.

We didn't stay at the hotel itself :) Our hotel was a 5-minute scooter ride away. We spent 5 days in Tulum and went to this restaurant every evening for a drink :) Cool drinks in a cozy atmosphere! Highly recommended.

Excellent location near the ADO bus station, central

➕ • central location opposite ADO bus station • Tulum-themed rooms and interior • excellent air conditioning ➖ • I personally didn’t like the idea of the virtual assistant reception • towels were old & worn out • Shower had no board or partition, floor got wet after every shower 👍🏼 Overall, I would come back to this place

I rented through AirBnb. I went to Zamna and then, while I was away, someone with the keys got into my room and stole my Airpods. I was gone from 12:00 am to 4:00 am. Weirdly, my Airpods got disconnected from my iCloud at 1 am and where last located at Tulumena. The guy from the entrance ask me my room number as I left for the festival and I asked him how to get there.. he knew I was going to be away for a long time. It's really sad that this place wasn't secure and that I got robbed. I wouldn't recommend this place. It it happened to me, it could happens to anyone.

Very upset to have them cancel my reservation which I had made through Booking.com. They said that they were no longer working with Booking.com and that I would have to rebook which would cost around £500 more than the original booking. I had booked almost a year in advance so had a very good rate for the NY period. They obviously realised they could get a lot more for the room if they dropped us and resold the room. Getting this information 2 weeks before travel at the busiest time of the year is so unexceptable that I would advice giving these guys a miss. You never know when they will drop you like a hot potato.

Great place & great location!

The place is well located, right across from the ADO bus station, which makes getting to or from the Tulum or Cancun airports easy. The rooms are decent; for the price, I think it's fair for a one- or two-night stay.

Very disappointing customer service. They claim a 24-hour reception but it’s not real. The rooms don’t have any blankets.

Great location and cool rooms, but it ends there. They claim to have a "virtual reception desk", but it took me nearly 8 hours to get a blanket (something that nearly every hotel room has by default) after asking for one during my check-in. I had to stand by the front desk until 11:30PM until someone arrived to help me, since the "virtual reception desk" stopped responding at 7PM. I do not recommend this hotel if you have any expectations of good customer service.