Motto by Hilton Nashville Downtown
Many visitors praise the hotel's excellent location near Broadway and commend staff members like Ben, Harry, and Mason for their helpfulness and professionalism. However, some guests found the rooms to be smaller than expected and a few experienced issues with customer service, including a rude bartender and problems with a refund.
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Verified by GoogleBased on 254 Google reviews.
Ben was helpful
Close to everything, rooms are small, but all we do is sleep in the rooms. Love the decor
Mason, Alex, and Ben are the best vallets. They were so friendly they stopped me on the sidewalk just to say hi and ask how I was enjoying my stay. I WASN'T EVEN STAYING AT THEIR HOTEL that's how nice they were. That's good customer service. Thank you Mason, Alex, and Ben.
Ben and Alex were wonderful. Great stay
Mason at valet was great and carried my bags inside for me!
Valet was amazing! Thank you
Ben was sick. Hotel was nice too
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Last updated on 11 September 2026