Lorenzo Hotel Dallas, Tapestry Collection by Hilton

Unique vibe hotel, lots of construction near..

Upon arrival the hotel was amazing! We got to our room and immediately noticed the beside lamps did not work. We notified the front desk the next morning and they were repaired within an hour, which is amazing; but they should have worked in the first place. The floors in our room felt sticky in general, carpet and vinyl laminate. The most unsettling was the food. The only place we ate during the second day of our trip was the hotel. My husband ended up very physically sick, and like stated above; the only place food was consumed from was the hotel the entire day from breakfast to dinner. On the other hand, the location is questionable due to construction & along with Fentanyl Zombies a few blocks down, so be careful taking a wrong turn. The only thing that assisted in feeling of safety in my opinion was the fence and concrete barriers throughout the parking lot but it did not appear that cameras were within the parking lot. I would give this hotel a higher rating but, food poisoning is unacceptable. Hotel atmosphere was amazing, location and food are questionable in my personal opinion. This is the WORST hotel experience I've ever had to this point specifically because of billing! This business is going to OVERDRAFT MY ACCOUNT THEY DON'T STOP RETURNING AND REMOVING FUNDS FROM MY ACCOUNT! Along with the fact that my husband got food poisoning from the hotel restaurants and we ended up cancelling the event we were supposed to attend in Dallas; ended up being a waste of time.

It was awesome

Friendly staff and they fixed the AC issue, which earned the second star. Unfortunately, the bed felt like it was made of concrete and there wasn't a microwave available anywhere in the hotel. Not what I expect from a Hilton property.

We liked the artistic design and we loved our room. It was clean with a fantastic view from the upper level floors.

Construction going on around the hotel and they started making noise at 6:30 am 🤦🏽‍♂️🤦🏽‍♂️🤦🏽‍♂️🤦🏽‍♂️🤦🏽‍♂️

booked here, was hard to get too with all the construction. that being said was woken up at 6am to extremely loud construction. no heads up about it or anything made it impossible to sleep or relax during the day. also, paid a lot for the room and still had to pay for parking.

Don’t stay here if you want to use the pool or sleep. No place on their website does it state there is nonstop construction or pool parties that are not kid friendly. The construction is literally 3’ from the hotel and very, very loud. It started at 6 am and went to 7:30 pm. Could not sleep past 6 am and the noise is unbearably loud at the pool from the construction. And then at night they had a party with DJs at the pool which is neat if you are 20, not so cool for kids. Miserable stay and the staff just pointed to a sign on the desk that said it is not their fault there is construction. For what we paid, we should have know ahead of time that this was going on. It does not look like the construction is going to be done anytime in the near future. If you think I am exaggerating, look at the attached photo I took at 6:30 am from my 8th room floor.

We did not have a good experience. We booked on Booking.com and first off the rooms do not look like the way they’re advertised on the website. Second, there was a loud pool party going on and that was not disclosed when I booked my stay. If I knew that was happening I would have never booked a stay for me and my children. Room was shaking due to the loud bass from the music playing… Third, the room smelled like mold due to how humid it felt in the room. And fourth, they make you pay just to park at the hotel. I booked a room already why do I need to pay a fee to park my vehicle in your parking lot. By far worst hotel I have ever been to in my life.