Innkeeper's Collection Rugby, Dunchurch

Lovely historical coaching Inn, in a small village, with easy free parking at a close distance from Rugby.

Clean, comfy and homely service.

Lovely stay at welcoming hotel. We will return

Food great

lovely staff, lovely clean and big rooms, food is great too

Staff working in the afternoon were very unhelpful and in my opinion unprofessional. We arrived at 14:10 to check in on the day of my son’s wedding and we were supposed to be at the venue for a meal as quickly as we could be. I appreciate the check-in time is normally 15:00 however I explained that we were there for a wedding and asked whether at least one of the two rooms was ready so that we could get changed quickly and leave our bags - If we did not do this, it would mean that we would have to leave the celebrations earlier than necessary to check in later. Initially, we were just met with a blank “check-in is 3 pm” from staff who gave the impression of generally being disinterested, But on asking a second time someday at least offered to go and check if one of the rooms was ready. I’m not really convinced that they did because they didn’t head in the direction of the rooms, and so the result was that we had to get changed in the toilets which were quite disgusting and smelly and wet. This really was upsetting on such an important day. As predicted, we had to leave the wedding celebrations at 22:40 to return to the pub to check in. However, the staff that are working at this point was super helpful and they said that they were very surprised about the earlier problems because usually when it’s for a wedding they do allow guests to check in a little earlier…. And to be honest by the time we had to get changed in the toilets, it was probably nearer to 14:30 The rooms were nice, although the pillows were quite firm and uncomfortable. The room was also quite hot, but I don’t think that the Dun Cow can be blamed for the hot weather! There was no aircon and a fan was provided, we also took the duvet out of the duvet cover and managed to survive the night.

Needs more staff at Breakfast .. 90 minutes for Breakfast Better WiFi Otherwise good