Pump Room

I’m blown away that at such a nice hotel, the bartenders are so bad. They do not know how to make drinks. All the drinks were horrible for $25 a drink. I literally had a bartender remake an espresso martini three times, and finally I said, you know what, just give me a lemon drop. They need to go back to mixology school. The food was amazing, but the drinks were horrible. The safest drink would have been a vodka soda with cranberry.

I think there is a lot of room for improvement with the front desk team. Generally, a lack of hospitality and willingness to help guests. I stay here because its convenient but I always have an ick after dealibg with the frobt desk. Also, forcing peopke to book through your website and being able to walk in and book in person is a terrible policy, especially since your onlibe booking is terrible.

Honestly, disgusting and overpriced.

This place is my secret addiction. About three months ago on a whim I had a craving for turkey which I never have a craving for, and I came across the ambassador room who at the time was having a special on their turkey club sandwich. It was sincerely love at first bite! The turkey is super fresh, avocado is just perfect, the bread is wonderfully toasted - I truly can’t get enough of it. It’s going on three months now and I have ordered the sandwich at least once a week. Bonus points too, When I placed a delivery through ubereats for the sandwich and I received the wrong item, management personally made sure that the issue was resolved and went above and beyond to make sure that I was happy. They’re just super nice, professional and seem to sincerely care about keeping their customers happy. If you ever go here, try the best turkey club sandwich in all of Chicago!

Amazing experience!!! The price was absolutely worth it; there were drink vouchers and breakfast every morning. On the last day, we had a flat tire and they were so helpful in getting us going safely (special thanks to Fernando for putting on the spare!)

The food was absolutely delicious and on point. David the bartender was top-notch. Keep up the great work guys! Awesome experience every time!

Love it . there

Customer service is terrible and never got my receipt

I'm staying at this hotel in room 621. I arrived on Wednesday, September 17th, and I'm leaving on the 24th. I've been here for three days and my room hasn't been cleaned once. I've already complained at reception, but they're ignoring me. It's far too expensive for them not to clean the rooms; it's a disgrace.

I booked via Booking.com my reservation on March 2025 for my 3 night stay in May. When I arrived, the associate informed me that my reservation was cancelled. My report says “confirmed” and my stay would not be accommodated. I found that 3 other consumers who were in similar positions. Not only were there no concessions made, management was not available for conversation. An exceptional Housekeeping manager did stop and listen to our concerns and let us vent. She was the best part of my visit to this location. But I doubt I’ll book again.

Sat down at the bar that was 1/4 full and ordered tiramisu to go, waited 30 min and received something that was just taken out of the fridge that had been sitting there premade… and it was $12.50

We moved into the neighborhood about two years ago and knew about this place, so we finally decided to give it a try for their “Sunday Brunch.” We booked an 11:00 AM reservation on OpenTable, showed up a little after 11, and were told they were closed. It makes no sense to accept reservations for the exact time you’re shutting down. Food was still out and others were dining. What we did see was disappointing. The buffet itself looked like something out of a Denny’s—definitely not the upscale brunch we were expecting. The dining room felt tired, not special. When we told the staff we had a reservation, one of them actually asked if we had a coupon, which only made us question this place even more. Needless to say, after waiting two years to finally try this place, it was a complete letdown. We walked over to the Bellevue and were seated immediately, had great food, and a far better experience. We won’t be back to the Ambassador Room. See pics for yourself.