Hopper Hotel St. Josef

Right in the city center, noisy all night. The fan is useless, and if you're taller than 40 cm, getting into the shower is a struggle. (See picture below.) The glass pane is fixed, and the radiator is in the way too. Breakfast was very basic. No one in the breakfast room understood German. It took 1.5 hours to get the TV working. The broken refrigerator was supposed to be repaired by the caretaker the next day, but he wasn't there.

We had booked the "luxury suite"—according to the gentleman at reception, "the best room in the hotel." Unfortunately, reality had absolutely nothing to do with luxury. Aside from the view, the room left a lot to be desired. Cleanliness & Condition of the Room: The room was simply filthy. There was pet hair on the chairs and the carpet, the floor was covered in stains, and dirt had accumulated in the corners. Even the windows weren't really clean—which is especially disappointing since the room could have been a real selling point with its view. There were also cigarette butts left on the balcony by the previous guests. To top it all off, there was a pervasive, artificial cucumber smell, which was presumably just meant to mask the unpleasant odor of the carpet itself. An absolute no-go was the hygiene of the glass bottles (for the water provided by reception): We were given dirty bottles with many black specks inside. When we asked for them to be replaced, the receptionist initially claimed it was just "condensation." Once the dirt was discovered, we received "new" bottles. The result: One had black specks floating in it again, and the other had a crack at the top (danger of injury!). Amenities, Defects & Bathroom: Safety issue: Exposed wires were hanging from the light in the hallway – absolutely unacceptable in a "suite." Bathroom & Toilet without Privacy: The bathroom was a disaster. The cabinet is falling apart, the light on the small mirror is broken, and the drains stink. Showering is practically impossible without flooding the entire bathroom – unless you kneel in the rather narrow bathtub. The worst part: The toilet door is practically just for show. It's open all the way around, making the bathroom extremely noisy and offering absolutely no privacy. Balcony: Very poorly designed. A withered weed box and simple, uncomfortable chairs don't exactly invite you to linger. Room: The television is ancient and, due to its placement, completely unusable. The positives: The staff (both the cleaning staff and the kitchen team) were consistently very friendly and pleasant. Breakfast was also perfectly adequate – a solid hotel standard, but nothing special that one would expect from a luxury category. Conclusion: As a "normal" standard room, it might have been acceptable (apart from the serious cleanliness, hygiene, and safety deficiencies). However, anyone spending a lot of money on a "luxury suite" will be bitterly disappointed. Aside from the view, there is absolutely no luxury to be found. I cannot recommend this room category!

Nice

A beautiful hotel with some history. Most of the rooms are a little smaller, but very well thought out and functional. Simple, clean, and inviting. Not all the rooms have AC, yuck. But it was still a nice and comfortable visit. If public transportation is your preferred way of getting around, it’s totally possible from this location but somewhat clunky. THE best part of our stay was the staff. What a wonderful and inviting crew of people working this hotel. A true gem of a group.

A lovely, quiet hotel in a great location. Unfortunately, I was the victim of an attempted scam after booking (beware of WhatsApp messages). I was able to discuss the incident with the staff and received excellent service. Everyone here is incredibly friendly and kind. The breakfast terrace is fantastic.

I stayed here a total of six times, for two nights each time, during my professional development training. The hotel is well-located, yet quiet enough to sleep in at night. The building is modern and well-maintained. The dining room in the old chapel is quite charming for breakfast. The staff is always friendly and helpful. Whether it's low-fructose fruit for breakfast or an extra half hour in the sauna because I went down so late, they very kindly accommodate all requests. This time, I arrived with a cruciate ligament injury. Yesterday, the staff was so kind upon my arrival and put my ice packs in the hotel freezer. Today, I forgot them at my training course. Nikolasz from reception, after a very friendly and pleasant chat, prepared a bag of ice for my leg. Thank you so much for this wonderful service during my stays. 🙏🏼